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Digital Experience

2 weeks ago

Toronto, Canada Ontario Pension Board Full time

**Digital Experience & Content Specialist (Content Strategy)**

**(Strategic Communications and Client Engagement)**

If you are a results-oriented digital strategy professional with experience creating compelling experiences in a fast-paced professional services environment and are passionate about user experience, this is a wonderful opportunity.

As a key member of the Strategic Communications & Client Engagement team at Ontario Pension Board, the Digital Experience & Content Specialist provides expertise in user experience (UX) and content strategy, user interface (UI)/interaction design (IxD), and digital best practices to support the delivery of an exceptional digital experience across various platforms.

**Key Responsibilities**:
Reporting to the Manager, Digital Experience, this position plays a key role in implementing and maintaining OPB’s multi-channel content strategy to align OPB’s digital strategies and communications to advance client engagement.
- You will help to design and implement new digital experiences for OPB members and employers by providing insight and recommendations to Management and external vendors.
- You will support design objectives and deliver innovative concepts while maintaining brand and design standards to ensure cross-site consistency.
- You will support the production and design of engaging communications and promotional materials for audiences across multiple platforms,
- As part of this role, you will be responsible for guiding new website functionality within our portals, including developing functional copy, providing UI/UX design feedback, identifying opportunities for user research, and meeting business and client needs.
- You’ll use your solid knowledge of design tools and practices to support the creation of beautiful, engaging, and intuitive pages, tools, and financial calculators.
- You will support user experience research activities that involve a variety of methods to inform the ongoing development of OPB’s content strategy and platform development as part of ongoing digital modernization initiatives.
- You will support the collection and analysis of reporting data to assess the performance of communications and user engagement in collaboration with internal partners.
- You will share your passion for UX/UI design with a cross-functional team of business analysts, product owners, developers, strategists and writers.

**Key Qualifications**:
**General**:

- University or college degree in a related discipline, e.g., Interactive Design, Digital Strategy/Communications Strategy, Human Factors, Information Science etc. and/or equivalent combination of education and relevant industry experience.
- Experience working in the financial services industry (e.g., pensions, banking, insurance) would be a strong asset, or working with similar clients in the financial services industry through an agency environment.
- Strong organizational, time management and project leadership skills to work effectively in a fast paced, rapidly changing environment where managing multiple competing, time sensitive priorities and being adaptable to change is essential.
- Strong interpersonal skills to build trusted relationships; cultivate partnerships and work collaboratively in a team, and with executives, stakeholders, internal partners, and vendors/agencies.
- Well-developed analytical, problem solving and continuous improvement skills to think outside-the-box to implement creative solutions, enhancements, and innovation.
- Committed to continuous learning and professional development.

**User Experience**:

- Demonstrated experience with implementing UX and UI design strategies across various platforms and channels to support strategic direction experience.
- Core understanding of user experience principles, standards and best practices and previous participation in user experience research and methodology.
- Experience in past implementations of user experience best practices in the development of digital platforms, e.g., external and internal websites, self-service, etc.
- Strong familiarity with transforming requirements into user flows, wireframes, and prototypes to influence design solutions with internal and external partners.
- Strong understanding of user interface (UI) and interaction design (IxD) principles.
- User Experience Specialist (UXS) designation or equivalent would be considered an asset.
- Understanding of AODA legislation and delivering products to WCAG 2.1 standards.
- Experience with client journey mapping and personal development would be an asset.
- Experience working within various Content Management Systems (CMS) to develop, organize, and visually present user-facing content is desired.
- Previous experience with Figma, JAWS, Confluence, JIRA is considered an asset.

**Are you interested in this exciting opportunity?**

This competition is open to all employees of OPB and has been posted on LinkedIn.
OPB is committed to providing accommodation f