Residential Acquisition Representative

Job Title

Residential Acquisition Representative (Hybrid Opportunity)

Who are we?

Founded in 1924, Irving Oil is a family-owned international refining and marketing company with a history of long-term partnerships and relationships. With operations throughout Eastern Canada, New England and Ireland we focus on delivering quality products and exceptional service to our customers and our communities. Every day, we strive to put our good energy in action to bring families together, support the environment and local wildlife, and to create learning opportunities that empower the next generation.

Here's what you can expect from us:
When you're a part of our team, you'll see how we bring good energy to all that we do. At Irving Oil, we strive for a work environment where each of us feels we belong, can bring our whole selves to work, and where we treat our fellow employees with kindness and respect. Together, we will support our corporate strategy, high standards and the communities where we live and work. Our collaborative approach, safety-first culture and commitment to building resilient teams helps reinforce our internal brand position where People Matter. That's why we're dedicated to investing in our employees’ potential, so that they can reach their career goals.

**Job Description**:
What you can expect in a typical day
- We have an exciting opportunity for an Inside Sales Representative to engage with our residential customers and provide an excellent consumer experience. The key priority for this role is to acquire new Residential accounts through in-coming calls from account prospects. You will engage with prospective customers to understand their needs and where we can provide value. This individual will also work with other departments to assist in the resolution of issues or requests while taking ownership of the consumer experience.- What we offer:
- Competitive salary, commission, and pension plan
- Flexible benefits, including a Health Spending Account
- Hybrid Work Opportunity - flexible work model that supports a blend of in-office and remote
- Wellness support, including annual wellness allowance and paid personal care days
- Paid vacation and vacation purchasing
- Personal and professional development opportunities
- Named one of Canada’s Top 100 Employers for seven consecutive years
- Your roles and responsibilities:
- Strong working knowledge of liquid-petroleum products (i.e., heating oil, and propane)
- The ability to close new accounts on the phone
- Understanding the execution of sales opportunities, including new account acquisition and value adds.
- Generating sales leads that develop into new customers.
- Manage incoming calls and engage the prospective customers to better understand their current, product and service needs
- Support service and delivery teams by ensuring any commitments to customers is within the team’s ability to execute in a timely and efficient manner
- Facilitating credit approval, set up, and activation
- Able to maintain a positive, empathetic and professional attitude toward customers at all times.
- Generating sales leads that develop into new customers.
- Develop understanding of all our products to provide the best solution for our customer needs.
- Ensure accuracy when requests are logged, resolved and escalated where appropriate.
- Professional skills- Excellent customer service skills.
- Proven ability to multi-task.
- Ability to work well in a team environment and be a reliable team player.
- Able to make decisions and support team members.
- Must possess strong communication skills with ability to quickly build rapport and maintain relationships.
- Travel- Travel is not a requirement for this position.
- Education and experience- High School with Post-secondary education preferred.
- 1-3 years’ experience in sales/marketing and customer service required. Experience in a call center environment preferred
- Bilingualism is an asset (English and French)- #LI-HybridJob Requirements - Work Experience

Sales

Job Requirements - Education

Diploma/High School Equivalent

Location

Saint John, NB