Operations Manager

Reporting to the President and General manager, the **Operations Manager **is responsible for safety, quality, delivery, productivity and inventory for the production of Medical Gas Systems. Daily facilitation of collaborative efforts between various departments including Engineering, Project Management, Supply Chain & Logistics, Finance, and Human Resources will be essential for success within this position. The Operations Manager will steer toward an overall goal of Operational Excellence using Atlas Copco’s roadmap of continuous improvement KPIs.

**Responsibilities**
- Creation and execution of operating objectives, cost reduction, and continuous improvement opportunities
- Accountable for P&L and budget performance for operations
- Build and lead a high performing team to deliver operational excellence and outstanding customer service across all operational departments including supply chain, production, and logistics
- Formulates, develops, implements, and measures utilization, quality, delivery, and safety KPIs
- Develop and drive operational initiatives around 5S, standard work, and process improvement systems using Atlas Copco’s Lean principles
- Facilitate and participate in regular production meetings to review scheduling and backlog constraints and facilitate solutions
- Participate and represent Operations in all new product implementation projects run in a timely manner and to customer specifications
- Support safety and quality initiatives to meet ISO MDSAP 13485 & 9001 mandates as well as Class 1’s Type II medical device license and medical device establishment license
- Manage the reporting, investigation, and updates for safety related items for all Production activities and premises
- Manage inventory to coincide with production activity and ensure optimal levels
- Identify root causes for safety, quality, and delivery deviations and implement actions plans to address deficiencies
- Key contact for escalated complaints for operational issues and customer complaints
- Oversee every aspect of Facility Management in regard to maintenance, upkeep, and leasing
- SAP ERP approvals and process flows for items pertaining to production, supply chain, and logistics
- Champion the Atlas Copco Way, culture and core values of interaction, innovation, and commitment
- Participate in and manage the completion of employee performance and development review process in your reporting areas on an annual basis
- Maintain a safe, secure, and inclusive workplace
- Accepts all other related duties as deemed necessary by management

**Location and Travel**
- Based in Cambridge, Ontario, Canada
- Periodic travel outside of Canada and/or continental North America may be required for training

**Supervisory Responsibilities**
- Directing the work of others

**TO SUCCEED, YOU WILL NEED...**

To be a strategic, systematic, and organized individual with excellent communication skills both written and oral. The Operations Manager will demonstrate an ability to develop and foster strong cross-functional relationships and bridge communication gaps to ensure optimal team performance.

**Qualifications**
- Bachelor’s Degree in related discipline (Business Administration, Engineering, etc.) or equivalent experience
- Minimum of five (5) years combined work experience in the following related areas in manufacturing: supply chain management, planning, procurement, operations, quality, engineering
- Minimum 1 year working with SAP or similar ERP system
- May require clearance of a vulnerable sector criminal sector background check

**Knowledge**
- Strong understanding of ERP Software (SAP preferred)
- Proficient in MS Office Suite
- Knowledge of pressure systems and vessels, piped medical gas systems and associated equipment is strongly preferred
- Previous experience with medical device licensing, and ISO MDSAP 13485 & 9001 regulations (especially auditing procedures)

**Skills & Abilities**
- Excellent organizational, interpersonal, and problem-solving skills
- Excellent oral and written communication
- Excellent analytical and problem-solving methodology
- Able to collaborate across functions and all levels of organization
- Inventory organization concepts considered an asset
- Negotiation, decision-making skills, communication, analysis
- Compensation consideration
- Disciplinary action/counselling
- Performance appraisal process
- Coaching for improvement
- Employee relations mediation

**IN RETURN, WE OFFER YOU...**
- On the Job training in the delivery of high-quality customer service to all Class 1 Inc. customers
- Competitive wage
- Extended health care plan, dental care, life and disability insurance
- Company matching RRSP plan
- Physical wellness subsidy
- Paid time off (3 weeks’ vacation to start, paid sick days, paid flex days)
- Emergency travel insurance
- Employee assistance program
- Continuous learning opportunities

The position is based at our headquarters at 565 Boxwood Dr. Cambridge, Ontario, C