Medical Receptionist Float

3 days ago

Port Perry, Canada Medical Associates of Port Perry Full time

**Position Overview**:
The incumbent will be responsible for providing excellent patient care by answering all incoming telephone calls from patients, booking appointments, taking messages including prescription renewals, recording verbal reports, and billing patients and accepting payments for services provided. The position will also provide follow-up on any messages related to the patients as instructed by physicians. The incumbent may be required to facilitate patient flow by escorting patients to exam rooms; and booking referrals or tests.

**Duties and Responsibilities**:

- Act as liaison between physicians and patients
- Answer phones and direct calls expediently
- Book appointments using electronic medical records system maximizing available time allotments
- Greet patients upon their arrival; update patient information
- Confirm accuracy of Health Card information for every patient
- Record clear, concise and detailed messages
- Call back repeat prescription renewals as instructed by physicians
- Invoice patients for services provided and obtain payment for same
- Follow all privacy protocols and maintain confidentiality of patient information
- Notify nurses of required duties i.e. injections to be given, telephone calls
- Record or obtain test results as requested by physician or nurse
- Call patients with INR changes
- Prepare day list(s) for physician(s) and nurse(s)
- Maintain security of reception and waiting room area, i.e. closing and locking doors, shutting down computers, closing windows, setting security system
- Train and supervise new reception staff
- Assist with any other task deemed necessary for the efficient operation of the medical clinic

**Qualifications and Relevant Experience**:

- Education: Medical Office Admin diploma or related education
- Experience: Minimum of six months’ experience working with computer programs/systems to include keyboarding; experience with multi-line telephones, fax machines and photocopiers.
- Skills: Excellent interpersonal skills; minimum keyboarding rate of 50 w.p.m.; basic mathematical skills; excellent oral and written communication skills.
- Knowledge: Knowledge of medical and pharmaceutical terminology is beneficial. Basic first aid knowledge and CPR is beneficial.
- Approaches/Qualities: Customer-service oriented; flexible/adaptable; organized; ability to manage a variety of tasks simultaneously in a fast-paced environment; ability to work without direct supervision; ability to work effectively as part of a team; ability to handle pressure.
- Physical Demands: Prolonged sitting; reaching; moderate lifting; opening and closing file drawers.

**Job Type**: Part-time

Pay: From $23.06 per hour

**Benefits**:

- Company events
- Employee assistance program
- On-site parking
- Wellness program

**Education**:

- Secondary School (preferred)

**Experience**:

- Receptionist: 1 year (preferred)

Work Location: In person

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