Guest Service Associate

4 days ago

Truro, Canada BW Truro - Glengarry Full time

The **Best Western-Glengarry** is seeking a Guest Service Associates for their location in Truro, Nova Scotia

Position: Permanent, full time - 40 Hours.

**Salary**: $14.50/ Hour.

Experience: Minimum of 1-year experience in Hospitality industry preferred

Language: Speak, Read, Write - English

Specialization: Customer service skills, Cash Balancing.

Reporting to the Front Desk Manager and Management team, responsibilities and essential job functions include but are not limited to the following:

- Register/Check In arriving guests and assign rooms
- Answer inquiries regarding hotel services by telephone and in person, provide information about services available in the community and respond to guests' complaints
- Credit Card, Debit Card and Direct Billing balancing.
- Room Allotment for the following day.
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
- Present statements of charges to departing guests and receive payment in the Morning.
- Communicating with hotel staff on the status of guest rooms
- Handling cash payments
- Maintain a clean and neat front desk area
- Handling customer complaints in absence of manager

**Summary of Qualifications**:

- Previous experience as front desk clerk an asset
- Strong communication, interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure as needed
- Ability to work cohesively as part of a team
- Detail oriented and organized
- Ability to work daytime, evenings, and weekends as required

**Best Western-Glengarry ,Truro**:
By Mail: 150 Willow Street, Truro, Nova scotia, Canada

**Job Types**: Full-time, Permanent

**Salary**: From $14.50 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- On call
- Weekend availability

Ability to commute/relocate:

- Truro, NS: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel & Accommodations Guest Services Staff: 1 year (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Work Location: One location

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