Guest Service Agent/night Auditor

2 weeks ago

Truro, Canada Inn on Prince Full time

Shift work and weekend work REQUIRED

To work diligently and assure efficient and courteous service to each guest, internal and external. To consistently meet the standards of quality, condition and level of facilities and services including remaining calm and professional under stress.
- Execute the prompt and courteous handling of all guests as necessary, including but not limited to, check-in & check-out, telephone and personal inquiries and luggage handling
- Meet and exceed customer expectations by ensuring you provide superior service and teamwork
- Ensure that all customer services are delivered efficiently and effectively
- Effectively communicate any information or requests to co-workers as necessary
- Record requests for special accommodations, suites and/or in-house packages
- Check daily for out-of-order rooms, VIP rooms, and special accommodation requests
- Ensure all Pre-registrations are done correctly
- Ensure effective check-in and check-out procedures are followed for individual and group/tour activity
- Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, packages, etc. are delivered to the guest rooms
- Answer the telephone with a smile in four rings or less. Include a salutation, thank the guest for calling, identify the name of the property, and their first name, all while maintaining clarity and organization.
- Take reservations and offer an extensive list of amenities before quoting a rate, and ask the guest for the sale.
- Able to provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives.
- Operate all front desk equipment such as property management system (PMS), hotel switchboard, printer/copier, calculator, safety deposit boxes and key card machine.
- Maintain rooms security by providing effective key control & confidentiality
- Complete the necessary paperwork assigned by management. This may include some accounting, taking messages, and data entry.
- To assist with team member orientation and training within the department as required.
- Maintain strict guest confidentiality.

**Job Types**: Part-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Work Location: In person

  • Night Auditor/front Desk Agent

    2 weeks ago

    Truro, Canada Super 8 Truro Full time

    **General description** Night Auditor will be required to greet, register, and check-out guests, providing prompt and courteous service. - Check-in/check-out guests in friendly & professional manner - Greet customers and guests - Auditing, balancing, and verifying daily revenue documentation - Managing the hotel’s inventory of reservations, room...

  • Front Desk Agent/night Auditor

    2 weeks ago

    Truro, Canada Inn on Prince Hotel and conference Centre Full time

    INN ON PRINCE Hotel is looking for a friendly service oriented person to join our Front Desk team part-time. A Front Desk Agent ensures customers receive the best service possible from the property. They provide customers with their requested room, address their needs, and resolve any complaints they may have throughout their stay. Other duties and...

  • Night Auditor

    1 week ago

    Truro, Canada BW Truro - Glengarry Full time

    The **Best Western-Glengarry** is seeking a Guest Service Associates for their location in Truro, Nova Scotia Position: Permanent, full time - 40 Hours. **Salary**: $15.00/ Hour. Experience: Minimum of 1-year experience in Hospitality industry preferred Language: Speak, Read, Write - English Specialization: Customer service skills, Cash...

  • Guest Service Representative

    2 weeks ago

    Truro, Canada Comfort Inn Truro Full time

    **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an...

  • Guest Service Associate

    1 day ago

    Truro, Canada BW Truro - Glengarry Full time

    The **Best Western-Glengarry** is seeking a Guest Service Associates for their location in Truro, Nova Scotia Position: Permanent, full time - 40 Hours. **Salary**: $14.50/ Hour. Experience: Minimum of 1-year experience in Hospitality industry preferred Language: Speak, Read, Write - English Specialization: Customer service skills, Cash...

  • Guest Services Representative

    1 week ago

    Truro, Canada Hampton Inn & Suites Truro Full time

    Guest Service Representative (Part Time) We are looking for someone to join our friendly Hampton Guest Services team! This position requires both AM and PM shifts and just the right person to give 100% Hamptonality to our guests! Shifts are 7am-3pm and 3pm-11pm and occasionally 1pm-9pm on our busier days. **Position Summary** To work diligently and assure...

  • Guest Experience Associate

    2 weeks ago

    Truro, Canada Coldstream Clear Distillery Limited Full time

    Join the Coldstream Clear team: Part Time - _Guest experience associate - retail_ : _Robie street, Truro_ - Coldstream Clear is not just about crafting exceptional beverages; we’re a family who values our team putting a priority on creating memorable experiences for our guests. Do you pride yourself on guests being part of an epic shopping experience? Love...

  • Contact Center Sales Agent – Remote

    3 days ago

    Truro, Nova Scotia, Canada The Travel Corporation Full time

    ABOUT USAt The Travel Corporation (TTC), we don't just sell travel—we design life-changing experiences that connect people to the world and each other. With over a century of expertise, 70+ countries served, and an unmatched portfolio of award-winning brands, TTC leads the way in purpose-driven travel.If you're energized by closing sales, delivering...

  • Contact Center Sales Agent – Remote

    2 weeks ago

    Truro, Nova Scotia, Canada The Travel Corporation Full time

    The Travel Corporation is seeking motivated, customer-focused Contact Centre Sales Agents to join our remote sales team. In this role, you'll represent our portfolio of iconic travel brands and play a key part in creating exceptional guest experiences while achieving sales targets.The RoleAs a Contact Centre Sales Agent, you will manage inbound sales...

  • Dishwasher/prep Cook

    1 week ago

    Truro, Canada Inn On Prince Full time

    Ensure all dishes, glassware, flatware, pots or pans and food preparation equipment in both kitchens are cleaned using dishwashers in a timely manner. - Place clean dishes, utensils, or cooking equipment in storage areas. - Clean or prepare various foods for cooking or serving as needed. - Stock supplies, such as food or utensils, in serving stations,...