Guest Service Agent/night Auditor

1 week ago

Truro, Canada Inn on Prince Full time

Shift work and weekend work REQUIRED

To work diligently and assure efficient and courteous service to each guest, internal and external. To consistently meet the standards of quality, condition and level of facilities and services including remaining calm and professional under stress.
- Execute the prompt and courteous handling of all guests as necessary, including but not limited to, check-in & check-out, telephone and personal inquiries and luggage handling
- Meet and exceed customer expectations by ensuring you provide superior service and teamwork
- Ensure that all customer services are delivered efficiently and effectively
- Effectively communicate any information or requests to co-workers as necessary
- Record requests for special accommodations, suites and/or in-house packages
- Check daily for out-of-order rooms, VIP rooms, and special accommodation requests
- Ensure all Pre-registrations are done correctly
- Ensure effective check-in and check-out procedures are followed for individual and group/tour activity
- Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, packages, etc. are delivered to the guest rooms
- Answer the telephone with a smile in four rings or less. Include a salutation, thank the guest for calling, identify the name of the property, and their first name, all while maintaining clarity and organization.
- Take reservations and offer an extensive list of amenities before quoting a rate, and ask the guest for the sale.
- Able to provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives.
- Operate all front desk equipment such as property management system (PMS), hotel switchboard, printer/copier, calculator, safety deposit boxes and key card machine.
- Maintain rooms security by providing effective key control & confidentiality
- Complete the necessary paperwork assigned by management. This may include some accounting, taking messages, and data entry.
- To assist with team member orientation and training within the department as required.
- Maintain strict guest confidentiality.

**Job Types**: Part-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Work Location: In person

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