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Full-time Foot Care Coordinator

2 weeks ago

Thorold, Canada IDHC Full time

**Primary Objective**:
The Foot Care Program Coordinator is responsible for implementing all aspects of foot care programming included in the IDHC provincial work plan which has been developed to carry out the IDHC Vision; including diabetes prevention programming, dissemination of resource materials and partnership development and management. The Coordinator plans and establishes new and ongoing positive relationships with community partners and external stakeholders. The Foot Care Program Coordinator plans and supports shift of foot care services to explicitly improve the coverage of strategic locations in the geography of Ontario.

**Key Responsibilities**:
**Foot Care Program Administration**
- Share educational information and resources on diabetes and foot care to Indigenous communities and indi-viduals.
- Maintain client files to ensure program adherence to patient confidentiality.
- Update and evaluate all program forms, self-care resources and educational materials as needed.
- Maintain contacts, calendars, timesheets, expense claims and database of information in order to supply reports at regular intervals.
- Oversee the Foot Care budget and operating plan and ensure funder deliverables are achieved.
- Oversee and monitor program service directory.
- Assist in developing IDHC regional policies and procedures in order to provide consistent, current and cor-rect information pertaining to Indigenous diabetes and foot care.
- Develop and ensure the adherence to the Client Services/Foot Care Program policies and procedures and ensure high-level services are delivered.
- Complete weekly, monthly data and quarterly activity reports.
- Responsible for maintaining and updating the program position training manual. Maintain and update all pro-gram manuals for compliance and accuracy.
- Perform administrative duties such as: answering phone, taking and relaying messages, filing, photocopy-ing, faxing and database input.

**Events, Clinics and Outreach**
- Target and establish IDHC diabetes foot care events virtually as well as across Ontario based on community need, readiness and community requests.
- Develop “New Partners” and identify “Geographic Coverage”.
- Target and establish new and ongoing clinics (virtual and in-person) across Ontario based on community needs, readiness and community requests.
- Process service requests according to program and agency policies.
- Collaborate with all key players while planning and during all events and clinics.
- Ensure all appropriate equipment, displays and resources are available and transport and set up at events.
- Research and perform service gap analysis for new events and ongoing clinics.
- Establish new relationships for program partnerships related to diabetes care.
- Oversee and establish all new host and service provider contracts based on suitability and qualifications.
- Provide orientation to Service Providers and Partners regarding program services and responsibilities.
- Coordinate annual site visits for all ongoing clinics and perform quality assurance analysis with all stakehold-ers in conjunction with the Client Services Manager.
- Attend guest speaking events, conferences and forums in relation to diabetes and foot care (events may be held virtually or in-person).
- Attend outreach events when required to ensure program protocols, priorities and privacy procedures are followed by staff, host, contract workers and all stakeholders involved.
- Support and contribute to development and success of virtual communities.
- Conduct presentations in IDHC Training curriculum for certifications, as required.
- Ensure adherence to the highest standards of cleanliness and safety as per industry standards.
- Stay abreast of new industry standards, practices and resources.

**General Responsibilities**
- Support Customer Relationship Management (CRM) implementation, data collection and reporting initia-tives.
- Identify and participate in relevant training in order to effectively perform position duties.
- Attend staff meetings as requested.
- Perform other duties and responsibilities designated by the Client Services Manager.

**Public Relations**
- Ensure that the IDHC’s public communications are correct, professional and follows the IDHC branding style and AODA guidelines.
- Adheres to professionalism in representing the organization at all times.

**Standards of Performance**
- Identify and manage health data requiring HIPPA compliant management.
- Support and work toward the IDHC’s overall mission while respecting the IDHC’s values.
- Adhere to all policies and procedure.
- Maintain the IDHC’s Code of Confidentiality.
- Work collaboratively with others as a team member and addresses conflicts in a positive and open manner.
- Responsible to model and reflect a healthy and positive attitude when interacting with community and staff.

**Education**
- Graduate from a recognized RPN or RN program is an asset.

**Experience**
- Prior experience