Coordinator, Registration Solutions

Job DescriptionPosting Start Date: 30/10/2025Job Title: Coordinator, Registration SolutionsWe are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.Job Description:

- **JOB OBJECTIVE**
- As a member of the Operations team, the Coordinator, Registration Solutions is responsible for supporting the Project teams with the management of the registration process of our conferences and events, across multiple groups, through a registration software, while providing excellent customer service to attendees.
- **MAIN RESPONSIBILITIES**
- Liaising with the Project Team to determine registration deliverables and timelines
- Supporting with system build details with Tech or Web Team, may be required to make minor system setups or changes
- Maintenance of a registration database of all registrants, including regular reporting for clients and Project Team
- Accounting procedures associated with registration (processing fee payments, refunds, reconciliation)
- Responding to conference delegate enquiries
- Preparing Registration documentations including name badges, tickets, onsite registration desk etc
- Lead the registration desk onsite during events as part of the operations delivery team, including hiring and training of onsite staff in collaboration with Project Team
- Providing high-level customer service, and acting as a general information point for all conference services onsiteOther company tasks, including administration and office management support
**DESCRIPTION OF THE RELATIONSHIPS**
- Reports to Manager, Operations
- Works in collaboration with project teams
- Maintains professional relationships with clients, suppliers and temporary staffProvides a high-level of customer service to conference delegates, as a first point of contact
**JOB REQUIREMENTS**
- Minimum 1 year experience in Hospitality/Event Management
- Degree or Diploma in Hospitality/Event Management or related field, or equivalent experience preferred
- Database management and/or registration experience is beneficial
- Demonstrable record of working in a fast based team environment and continuing to provide great customer service.
- Able to work both independently and with specific project teams for individual events
- Ability to multi-task across a variety of several projects at the same time
- Excellent verbal and written professional communication skills are essential, with the ability to communicate clearly and effectively with non-technical usersQuick and efficient, with a strong attention to detail and data accuracy
**SPECIFIC TECHNICAL SKILLS**
- Strong computer skills required including
- Expert level in MS Excel
- Strong MS Word
- Experience working with a variety of data management systems an asset
- Knowledge of HTML or basic level coding an asset
- Experience with Cvent and SpotMe is a major asset
- General comfort with new technologies (AI tools) a quick learner on new platforms
- Experience working with Pheedloop, ePly, Eventbrite, Conexsys, Cadmium etc. an assetFluent written and spoken English is essential. French is an asset.
**ADDITIONAL LOCAL REQUIREMENTS**
- Available & willingness to travel as required (across Canada & internationally)Ability to work weekends and evenings based on conference schedules
- MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference