Registration Assistant

2 weeks ago

Toronto, Canada Tyndale University Full time

Tyndale is a Christian university that prepares leaders for work in the private, public and not-for-profit sectors, ministry and the global mission of the church. Tyndale offers fully accredited programs in a wide range of disciplines at both the undergraduate and graduate levels. Currently, there are over 1,600 students representing over 40 denominations and 60 ethnic backgrounds and over 13,000 alumni. Founded in 1894, Tyndale is located in Toronto, Ontario, Canada.

**POSITION PURPOSE**
- The Registration Assistant is responsible for registering students, responding to inquiries and carrying out back-office functions such as processing transcripts, document imaging and filing.

**PRIMARY RESPONSIBILITIES**

**Customer Service**
- Serve at the registration counter.
- Register students in a timely and accurate manner.
- Provide timely and accurate response to faculty/staff inquiries and requests regarding classes and registration
- Provide timely and accurate response to student inquiries related to course selection and registration.

**Registration Activities**
- Assist in processing transcript requests.
- Assist in processing letter requests.
- Assist in processing change of program, letter of permission and syllabi requests.
- Monitoring the waitlist for course registration.
- Monitoring the pending registration forms.

**Document Imaging**
- Assist in document imaging by scanning and importing documents.
- Coordinate shredding of confidential documents.
- Assist in filing and ordering office supplies.
- Assist in Convocation activities.
- Other duties as assigned by the Registrar or Senior Registration Officer.

**POSITION QUALIFICATIONS**

**a) Education**
- College diploma or equivalent

**b) Experience**
- 1-2 years of administrative experience
- Administrative experience in non-profit or educational institution

**c) Skills and Abilities**
- Strong computer skills with proficiency in MS Office: Word, Excel, PowerPoint, Outlook, Internet
- Excellent administrative and organizational skills with the ability to multi-task and perform tasks in an accurate, efficient and timely manner
- Strong written and verbal communication skills
- Excellent customer service skills and interpersonal skills
- Ability to problem-solve and handle customer problems and complaints in a professional manner

**d) Personal Characteristics**
- Ability to work effectively in both a team-based and self-directed environment
- Ability to adapt to change and work in a fast-paced environment
- A keen desire to serve family, church, work and community.
- A firm commitment to Tyndale’s mission, values, Statement of Faith and Community Standards Statement.

**e) Physical and Mental Demands**
- General office environment and office equipment
- Moderate stress level: a fast
- paced environment with occasional distractions

**Salary**:
$37,500 - $39,000

**How to Apply**

35 Hours Per Week

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