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Client Services Coordinator Ii
2 weeks ago
Staff - Non Union
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Information Systems and Technology, Level D
Job Title
Client Services Coordinator II
Department
OCIO | Engagement Services - Academic
Compensation Range
$8,305.08 - $12,952.33 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
May 21, 2025
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
May 31, 2026
This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
The Client Services Coordinator II acts as a liaison between UBC IT service providers and the user groups within the faculty and manages the daily operations of information technology services within a designated client Faculty or portfolio of departments including The planning, coordination, implementation, and management of the overall technology service.
The Client Service Coordinator II is responsible for conducting business process assessments to ensure business needs within the faculty or department are identified, and that requirements are understood., Working with staff and managers within UBC IT and externally, helps translate these needs into IT solutions that align business initiatives with information technology solutions. The Client Services Coordinator II contributes to the development of UBC and Faculty business and project plans, policies, standards requirements, and provides budget details to the client unit to ensure the successful implementation and operations of integrated, cost-effective IT services within a specific Faculty or unit and manages related projects and operations.
Organizational Status
The Engagement Services group within The Office of The CIO (OCIO) is responsible for providing broad overall management of UBC IT’s services within a client portfolio and acting as their single point of contact for UBC IT’ s services, including obtaining and supporting services, and developing and reporting on performance measurements.
Reporting to the Associated Director, Engagement Services responsible for the designated faculty or department, the Client Service Coordinator II interacts with staff and faculty across the designated faculty or unit and provides them with technology advice. Within UBC Information Technology, the Client Services Coordinator II works at an intermediate level. Actively participates as a member of the UBC IT Services Group leadership team.
This position has interdependencies with: UBC IT Infrastructure group, OCIO Engagement Services Group, OCIO Project Management Office, OCIO Portfolio Management group, UBC IT Human Resources groups, UBC IT Finance groups, various members of designated departments and faculties, other IT groups on campus, and selected vendors providing ongoing contracted services to UBC IT.
Work Performed- Based on business needs, develops the overall IT operating plan for a department or faculty.- Plans and directs the day-to-day operations of a Client IT support unit, including administrative, teaching, and research support, and management of teaching and research labs as required- Develops operational plans, processes and practices to ensure efficient and effective IT operations in accordance with established service levels.- Identifies implementation options, evaluates risks, benefits, complexity and flexibility of the various options, and discusses approach and recommendations with staff and stakeholders.- Produces and reviews performance reports, analyzes results; Identifies issues and takes appropriate actions to resolve.- Responds to client escalations and follows up to ensure timely resolution. Analyzes issues and takes appropriate corrective action.- Consults with senior members of the client organization to understand expectations and requirements.- Coordinates and schedules the activities of a multi-disciplinary team of staff and ensures excellent performance through collaboration with UBC IT service owners, and coaching and mentoring for service excellence.- Coordinates the activities related to strategic assessments of IT services within the faculties, make recommendations for optimizing resources,
