Client Services Coordinator

Job description

EasyPark is one of Vancouver's leading parking management organizations, committed to delivering exceptional service, innovative mobility solutions, and strong community partnerships. We are currently seeking a Client Services Coordinator, Collections to support our growing Collections and Enforcement Programs by ensuring timely, accurate, and professional handling of violation collections, customer inquiries, and partner communications.

This role is ideal for someone who brings strong attention to detail, a solutions-focused mindset, and excels in a fast-paced environment where accuracy, accountability, and outstanding customer service are essential.

About the Role

Reporting to the Supervisor, Client Services, the Client Services Coordinator, Collections supports violation collections processes, responds to inquiries from customers and collection agencies, manages data accuracy, and provides administrative and operational support to the Client Services Department.

You will play a key role in maintaining EasyPark's reputation for efficiency, integrity, and high service standards in all collections activities.

Key Responsibilities

Collections & Data Management

• Process and manage incoming violation payments, adjustments, and account updates with a high level of accuracy.
• Review, validate, and maintain data quality within collections and enforcement systems.
• Respond promptly to inquiries from collection agencies regarding active or disputed violations.
• Support the monthly reporting cycles by preparing summaries, reviewing dashboards, and noting exceptions or gaps requiring follow-up.

Client & Customer Support

• Provide timely and professional communication to customers regarding outstanding violations, payment options, and dispute processes.
• Support escalation management by assisting in reviewing complaints and preparing documentation for resolution.
• Work closely with internal teams—including Enforcement, Finance, and Client Services—to support coordinated responses and consistent service delivery.

Operational Support

• Assist with monitoring daily enforcement dashboards; follow up with patrollers or supervisors to close any enforcement gaps.
• Help track and follow up on aging accounts and ensure compliance with established collections workflows.
• Maintain documentation, logs, and records to support audits, reporting requirements, and client deliverables.
• Participate in continuous improvement initiatives to enhance collections efficiency and customer experience.

Qualifications & Experience

• 1–3 years of experience in collections, customer service, administration, or similar roles.
• Strong communication skills (written and verbal) with the ability to remain professional and clear in challenging conversations.
• High attention to detail and accuracy when managing data and financial information.
• Strong organizational and time-management skills; able to balance competing priorities.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word).
• Experience working with CRM, financial, or enforcement systems is an asset.
• Experience in parking, transportation, municipal, or regulatory environments is an asset but not required.

Success Traits

• Reliable, accountable, and committed to high-quality work.
• Strong problem-solving skills with a customer-first mindset.
• Comfortable working with structured processes and detailed workflows.
• Works well independently while contributing to a supportive team environment.
• Demonstrates sound judgement and tact when handling sensitive or escalated situations.

Why Join EasyPark?

• Meaningful work that supports city operations, community partnerships, and customer experience.
• A collaborative and engaging workplace culture.
• Opportunities for growth, training, and internal career advancement.
• Competitive compensation package and comprehensive benefits.
• Centrally located downtown Vancouver office.

Job Types: Full-time, Permanent

Pay: $43,000.00-$45,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Vision care
• Wellness program

Ability to commute/relocate:

• Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (preferred)

Experience:

• Database administration: 1 year (preferred)
• Customer service: 2 years (required)
• Project planning: 1 year (preferred)
• Account analysis: 2 years (preferred)
• account management: 1 year (required)
• Customer support: 2 years (required)
• Accounts receivable: 1 year (required)

Licence/Certification:

• BC Driver's Licence (Class 5) (required)

Work Location: In person