Leasing Coordinator

**About GWL Realty Advisors**:
GWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to deliver strong, long-term results for our clients.

**RESPONSIBILITIES**:

- Be an experienced residential leasing agent or sales expert with keen organizational skills
- Have a good understanding of advertising and promotions of residential properties
- Flexibility to work weekends, and holiday hours to accommodate business needs
- Handles all telephone and walk-in inquiries from prospective residents professionally and courteously
- Conduct tours with prospects, lease available suites and/or renew upcoming lease expiries with specific leasing goals in mind
- Collects and completes all pertinent information on the Application Form and forwards to the Community Manager and/or Property Manager for approval
- Inspects upcoming suite availabilities prior to showing to potential residents
- Completes background checks, order credit checks, completes and forwards leases for execution of the signing of all leases, schedules, assignments, and addendum forms, uploads when completed
- Ensure rental rate, incentive offerings, and additional applicable charges are represented and accurate
- Provides move-in package to new residents at time of lease signing; provides a full orientation when possible
- Assists with coordination of moving elevator reservations for move-ins and outs with the Community Manager for new and current residents
- Assists with completion of incoming and outgoing suite inspections and documents as required
- Follow up with prospective residents to ensure no lead is lost
- Carries out other duties and/or procedures related to rental and administration of suites as assigned
- Work constructively with the team to ensure customer service requirements are resolved and team goals are met
- Conducts monthly market surveys and provide the information to Head Office
- Complete traffic reports, vacancy reports and related paperwork as required
- Informs the Community Manager of any deficiencies or problems noted in the building or on the property that require attention
- Carries out other duties and/or procedures related to property marketing as assigned

**QUALIFICATIONS***:

- Grade 12 diploma or above
- Minimum 3 years of experience in customer service and/or administrative role. Preferably in residential property management industry
- Be proficient using Microsoft Office including Outlook, Teams, Word, Excel and PowerPoint
- Knowledge of Yardi, RentCafe - industry systems is preferred, but not must
- Flexibility and able to deal with changing priorities, willing to learn new things and multi-tasking
- Strong communication skills
- Attention to detail
- Open to work on weekend whenever is needed
- Execute all work in a safe, professional manner in compliance with data privacy
- Have exceptional organizational, interpersonal and communication skills, with the ability to build excellent relationships with customers

**What we Offer**:

- 3 Weeks of Vacation per year
- 3 Paid Personal Days per year
- Up to $2,000 annual Education Allowance
- Up to $5,000 annual Mental Health Coverage, plus other comprehensive benefits and savings programs
- Up to $400 to use towards wellness annually to help support your financial, physical, and mental wellness

**Our Business***:
Learn more about our commercial and residential businesses, our values, and careers at GWLRA.

**Our Commitment to Diversity***:
GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.