Customer Service Center Agent
2 weeks ago
**Customer Service Center Agent ( Dentistry )**
**We are very Busy.**
**The Company**
maxill is a 35 year dental products manufacturer, importer, and distributor servicing the needs of thousands of dentists and Gov’t bodies across Canada.
The core product lines of the maxill’s packaged goods company are oral hygiene, dental disposables, preventatives and infection control. All in one form or another related to dentistry.
**The Location**
This position is located in St. Thomas, Ontario Canada.
**Inbound Customer Service - Customer Care**
This position is responsible for being the first point of contact for customers needing help with all aspects of our business model. You will be a key element of our customer service group. You must be organized and capable of working independently.
There will be training provided for this position. We are really looking for people who are willing to learn.
Hours of the position can range from 1000 AM - 200 PM shift and from 200 PM until 700 PM.
**Responsibilities**:
- Communicate effectively with customers
- Take accurate orders and bill payments
- Provide advice to customers in response to identified difficulties
- Accurate, detailed documentation of conversations, pricing and industry trends will be entered into our internal CRM database following each call or customer interaction
- Determine callers needs and provide appropriate recommendations with a view to ensure the customer is provided with an excellent customer service experience
- Ongoing learning and expertise of the complete company product line
Qualifications/Skills:
Required:
- Ability to multi-task and adapt to changes quickly
- Impeccable telephone mannerisms
- Able and willing to learn a lot of new information in a short period of time
- Strong analytical and problem-solving skills
- Strong technical understanding and the ability to learn new programs and skills
- HIGH Proficiency in Microsoft programs, including Outlook
- Work in a fast paced environment
- Self-motivated and able to adapt quickly to change
**Job Types**: Part-time, Permanent
Part-time hours: 24 per week
**Salary**: From $18.00 per hour
Flexible language requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- St. Thomas, ON N5R 6C8: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
- Phone etiquette: 1 year (preferred)
- order entry: 1 year (preferred)
- retail: 1 year (preferred)
**Language**:
- English (preferred)
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