Customer Contact Center Trainer

3 days ago

SaintThomas, Canada Harnois Énergies Full time

Do you love sharing your knowledge, helping others grow, and contributing to an exceptional customer experience? As a trainer at the customer contact center, you’ll play a key role in developing our agents’ skills. You’ll design engaging training programs, lead dynamic sessions (in person or remotely), and actively contribute to the continuous improvement of our practices. If you enjoy creating, structuring, evaluating—and most of all, connecting with people—this position is for you

**Harnois Énergies — that’s truly us**

**Your future responsibilities as a Customer Contact Center Trainer**:

- Prepare the training calendar for new and current agents;
- Build agents’ skills assessments based on the products and tools used;
- Deliver group or individual training sessions, in person or remotely;
- Create educational materials and adapt them to the format and number of participants (presentations, exercises, interactive tools);
- Update evaluation tools and analyze results.

**We offer plenty of benefits for our Customer Contact Center Trainer**:

- A comprehensive benefits package: group RRSP, group insurance, corporate discounts;
- A fuel discount card Competitive vacation program;
- Health and wellness program with access to a gym;
- Social activities organized by the company;
- A friendly and relaxed atmosphere.

**To be a Customer Contact Center Trainer, you need to**:

- Have experience in a similar role or in customer service
- Be bilingual (English is required to communicate with our English-speaking clientele)
- Be proficient in Microsoft Office Suite (especially PowerPoint)
- Have excellent teaching and communication skills

**A company that invests in its people — that’s truly us. Harnois Énergies.**

Please note that the masculine form is used without discrimination and solely to simplify the text.

The displayed title may differ from the internal title to reflect a commonly used market title.

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