Customer Contact Center Trainer

6 days ago

SaintThomas, Canada Harnois Énergies Full time

Do you love sharing your knowledge, helping others grow, and contributing to an exceptional customer experience? As a trainer at the customer contact center, you’ll play a key role in developing our agents’ skills. You’ll design engaging training programs, lead dynamic sessions (in person or remotely), and actively contribute to the continuous improvement of our practices. If you enjoy creating, structuring, evaluating—and most of all, connecting with people—this position is for you

**Harnois Énergies — that’s truly us**

**Your future responsibilities as a Customer Contact Center Trainer**:

- Prepare the training calendar for new and current agents;
- Build agents’ skills assessments based on the products and tools used;
- Deliver group or individual training sessions, in person or remotely;
- Create educational materials and adapt them to the format and number of participants (presentations, exercises, interactive tools);
- Update evaluation tools and analyze results.

**We offer plenty of benefits for our Customer Contact Center Trainer**:

- A comprehensive benefits package: group RRSP, group insurance, corporate discounts;
- A fuel discount card Competitive vacation program;
- Health and wellness program with access to a gym;
- Social activities organized by the company;
- A friendly and relaxed atmosphere.

**To be a Customer Contact Center Trainer, you need to**:

- Have experience in a similar role or in customer service
- Be bilingual (English is required to communicate with our English-speaking clientele)
- Be proficient in Microsoft Office Suite (especially PowerPoint)
- Have excellent teaching and communication skills

**A company that invests in its people — that’s truly us. Harnois Énergies.**

Please note that the masculine form is used without discrimination and solely to simplify the text.

The displayed title may differ from the internal title to reflect a commonly used market title.

  • Contact Center Supervisor

    1 week ago

    Saint-Eustache, Canada Bath Fitter Full time

    **If you're a strong leader ready to make an impact, this role is for you.** **Join us and make a difference at Bath Fitter.** **Who are we?** For nearly 40 years, Bath Fitter has been perfecting its process to meet the needs and provide the best bathtubs for everyone. Our showers and bathtubs are made of shiny acrylic that is easy to clean and can be...

  • Technical Trainer

    2 weeks ago

    St. Thomas, Canada PowerCo SE Full time

    Date: Sep 16, 2025 - Location: St. Thomas, CA - Company: PowerCo Canada Inc. - Level of Experience: Professionals - Job Function: HR - Job ID: 4231 **Technical Trainer (Manufacturing Operations)**: **Our Story and Why We're Growing** We are proud to announce the launch of Volkswagen Group’s largest cell factory, PowerCo, in St. Thomas. This is more than...

  • Customer Service Center Agent

    2 weeks ago

    St. Thomas, Canada maxill inc. Full time

    **Customer Service Center Agent ( Dentistry )** **We are very Busy.** **The Company** maxill is a 35 year dental products manufacturer, importer, and distributor servicing the needs of thousands of dentists and Gov’t bodies across Canada. The core product lines of the maxill’s packaged goods company are oral hygiene, dental disposables, preventatives...

  • Customer Service Representative

    2 weeks ago

    Saint John, Canada JACD Fitness Inc. Full time

    **Overview** JACD Fitness Inc is a modern fitness center that provides a comfortable environment and a professional approach to a healthy lifestyle. We are looking for an attentive and responsible **Customer Service Representative** to join our team and help create a positive experience for our clients. **Responsibilities**: - Greet and assist visitors with...

  • Team Lead Operations Trainer

    1 day ago

    St. Thomas, Canada Buckland Full time

    **Buckland** **Job Posting** **Team Leader Operations Trainer** **Organization Overview** For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As...

  • Trainer- Claims Analyst Department

    4 weeks ago

    Saint John, Canada Medavie Full time

    Position Type: Permanent If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place. As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences...

  • Operations Care Center Manager

    3 days ago

    St. Thomas, Ontario, Canada Gateway Services Inc. Full time

    Are you a natural leader with a heart for both people and pets? At Gateway Services, North America's leading accredited pet aftercare provider, we're looking for anOperations Care Center Managerfor our new location in St. Thomas, ON.Are you someone who thrives in a fast-paced environment and is passionate about operational excellence. In this role, you'll...

  • Work-at-Home Contact Centre Associate

    2 weeks ago

    Saint John, Canada MCI Careers Full time

    LOCATION: Remote Work-at-Home | Canada JOB TYPE: Full-Time PAY TYPES: Hourly POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and...

  • Personal Trainer/Fitness Instructor

    16 hours ago

    St. Thomas, ON NR S, Canada REPS Sports & Fitness Training Full time

    Job SummaryWe are seeking a passionate and dedicated Fitness Instructor to join our team. The ideal candidate will be responsible for leading fitness classes, providing personalized training sessions, and fostering a motivating environment for clients of all fitness levels. This role requires strong communication skills and the ability to engage with...

  • Terminal Manager

    6 days ago

    Saint-Hyacinthe, Canada Trimac Transportation Full time

    **Overview** Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America. Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows...