Admin Advantage Update Benefit Administrator

The AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide a consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services. Our clients trust the administration of their group benefits to us and you will be part of a team that delivers outstanding results to those clients and our members.

**Responsibilities**
- Act as the Plan Administrator for large clients with complex plans by managing the day-to-day administration of assigned policies, including terminations, changes, retirements, and processing of member updates through benefits administration software.
- Have a clear understanding of the impact on eligibility as related to Payroll/Pre-Authorized Debit processing.
- Process all member-related eligibility requests daily.
- Manage the client inbox items submitted by the employers and provide follow up within the set Service Level Agreement in place.
- Administer all member eligibility processes in accordance with the client specific Admin guide.
- Provide accurate and thorough answers to client requests and questions.
- Partner with the Call Centre Representatives and other Group Benefits resources to resolve issues and process requests received.
- Raise any issues and administration incidents to leadership.
- Update as instructed, all tasks in the Project Management tool daily and accurately.
- Triage and assign work to team members as needed.

**How will you create impact?**

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**What we are looking for**
- You realize that the need to continue to learn and invest in your own development is a never-ending journey.
- You never lose sight of the customer - their needs and their experience in doing business with us. You put the customer at the center of everything you do.
- You have top-notch communication skills and can communicate complex ideas in a manner that can be easily understood.
- The customer service profession isn’t new to you. You’ve spent at least 3 years growing your knowledge, skills, and experience in this line of work and you have a clear track record of success in delivering excellent service in a fast-paced, professional environment.
- You learn FAST. You pick up new ideas, concepts, technologies, and tools easily.
- You have an approachable style that just makes people want to work with you - and that helps build great relationships between other people and groups.
- You demonstrate accountable behaviours - you take initiative and show ownership in everything you do.
- You “go with the flow” and can adapt to change, and even embrace it.
- You successfully manage competing priorities like a champion.
- You maintain your composure and best self during challenging times or challenging interactions.
- You’re comfortable driving solution progress forward - even when your team doesn’t have all the answers yet. Dealing with the unknown and uncertain is no big deal for you.
- You’re a capable and innovative problem-solver using sound judgment to make business decisions that drive results and solve customer problems.
- You don’t like to stand by when you notice that there’s something that could work better for your team or Manulife. You want to improve things - and you do something about it
- You know how to build successful relationships with your coworkers - whether they are sitting across the table from you - or across the globe.

**What can we offer you?**
- A competitive salary and benefits package.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- **Values-first culture**:We lead with our Values every day and bring them to life together.
- **Boundless opportunity**:We create opportunities to learn and grow at every stage of your career.
- **Boundless opportunity**:We invite you to help redefine the future of financial services.
- **Delivering the promise of Diversity, Equity and Inclusion**:We foster an inclusive workplace where everyone thrives.
- **Championing Corporate Citizenship**:We build a business that benefits all stakeholders and has a positive social and environmental impact.

**#LI-HYBRI