Application Support Analyst

**Company Description** Who We Are**

One Company. Hundreds of Products. Endless Possibilities. Ply Gem is North America's leading manufacturer of exterior building materials, including windows, siding, stone, and 40 other categories. At Ply Gem, we provide the nation's residential builders, remodelers and architects with access to a comprehensive range of building products. From new construction to repair, remodel and replacement, our full line of building products provide quality and value for all types of projects.

Ply Gem Canada is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.

Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

**Why Join Our Team**

Our employees are empowered to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader.

**What You Can Expect from our Company**
- You will be Part of a Winning Team
- You Can Capitalize on Your Opportunities and Make an Impact
- You Will Be Well Rewarded for Your Contributions to our Success
- You’ll work for a growing company with an excellent reputation in our sector for providing great products and customer service
- Competitive and tangible rewards that provide fair compensation relative to expectations and effort including base earnings, benefits for you and your family, and contributions toward your retirement savings
- Competitive vacation time and flexibility in work schedules and location consistent with your role
- Resources and support to help you manage your personal wellness

**What the Company Expects of our Team**
- Bring yourself fully to work each day
- Playing your role on the team so together we Win as One
- Welcoming and Driving Change to support our continued evolution
- Help drive the success of our Canadian Business through living our universal core values
- Making an Impact to ensure our continued success

**Job Description** POSITION OVERVIEW**

**RESPONSIBILITIES**
- Communicate to end users and business leaders about impending system changes.
- Provide technical support to internal end users as well as customers.
- Work with the Product Knowledge (PK) team to investigate and communicate issues related to PK.
- Work directly with the third-party supplier of our AccuQuote system to resolve challenging issues.
- Administration of various AccuQuote system settings and features.
- Provide user training where applicable.

**Qualifications** Education**
- Degree/Diploma in Computer Science, or Information Technology or equivalent experience is preferred.

**Experience**
- Minimum one year experience in a customer service or front-line support role required.
- Experience working in software development or information technology is preferred.
- Experience working in the home building or window & door industry strongly preferred.
- Prior experience in the roles of Application Support, Tech Support, I.T. Business Analyst or I.T. Quality Assurance is an asset.
- Experience with enterprise level software is an asset.
- Experience with working and interacting in a fast paced, time sensitive, data driven environment is preferred.
- Experience in the manufacturing industry is an asset.

**Skills/Abilities**
- A passion for delivering excellent customer service.
- Excellent communication skills, both written and verbal.
- Strong organization and time management skills and the ability to work with little supervision.
- A talent for troubleshooting issues and finding creative solutions to unique problems.
- A desire for knowledge and the ability to learn new concepts quickly.
- Working knowledge of Microsoft Office products.
- Knowledge of Windows operating systems, basic computer hardware, and basic networking architecture an asset.
- The ability to work well as part of a team.

**Additional Information** This is a temporary maternity coverage role with an anticipated duration of around 2 years.**

**Hybrid schedule: in-office one day per week