Application Support Analyst

2 weeks ago

Calgary, Canada Alberta Central Full time

**COMPANY OVERVIEW**

**ROLE SUMMARY**:
Working closely with the Manager, Application Development and the Application Development Team, the Application Support Analyst supports both legacy and modern systems that underpin PPJV’s credit union payments infrastructure. The Application Support Analyst requires strong troubleshooting skills, a proactive approach to incident resolution, and a commitment to maintaining service levels through On-Call support and change management.

**KEY RESPONSIBILITIES**:

- Coordinate and execute deployments for all IT changes, including patches, upgrades, and configuration updates. Ensure proper documentation and rollback plans are in place.
- Provide 24/7 on-call support as part of a rotating schedule to ensure rapid incident response and mínimal service disruption.
- Maintain and enhance monitoring systems to proactively detect issues. Respond to alerts and take corrective actions to maintain performance and availability.
- Work closely with developers, quality assurance, and business teams to ensure smooth transitions from development to production. Participate in release planning and post-deployment reviews.
- Maintain clear and up-to-date documentation for support procedures, known issues, and resolution steps.
- Support reporting needs using tools like Power BI. Assist in data validation and performance tuning of reporting queries.
- Identify opportunities to improve support processes, reduce incident frequency, and enhance system reliability.

**KEY SKILLS AND EXPERIENCE REQUIREMENTS**:

- Familiar with Azure Devops for code management.
- Familiarity with deployment tools and CI/CD pipelines.
- Proficiency in Microsoft SQL Server, including query optimization and troubleshooting stored procedures.
- Experience with monitoring tools and incident management platforms.
- Solid understanding of RESTful APIs and troubleshooting integration.
- Experience with Power BI for reporting and dashboard support.
- Excellent communication skills with the ability to explain technical issues to non-technical stakeholders.
- Familiarity with Agile/Scrum methodologies and tools such as JIRA.

NOTE: This is a mostly remote role with occasional travel to the office when needed. Preferred location: Alberta, Saskatchewan or Manitoba, or Greater Toronto Area, ON.

**THE ENVIRONMENT**

PPJV is a fast paced and focused environment where employees and contractors share the mission to deliver efficient, cost effective, modernized payments processing to prairie credit unions.

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