Store Manager

The Custom Chef is part of Global Retail Brands - the largest housewares retailer in Australia with over 270 stores & broad range of products. Launching into Canada this year, The Custom Chef will be the world’s #1 knife concession, offering the largest range of high-quality products, unique personalization options, a modern store-front & best in class customer experience

The Custom Chef is currently recruiting for an Assistant Store Manager/Team Lead to play a key leadership role in opening stores, hiring teammates, developing talent & driving sales. There will be 7 locations opening across Canada with ambitious plans to expand so this is a tremendous opportunity to join at the ground floor with exciting opportunities to grow

**Key Responsibilities**:

- Ensure on a daily/weekly/monthly basis that the store is achieving budgets
- KPI Key Performance Indicators are achieved
- Conduct sales in a friendly, professional manner and in accordance with GRB Silver Service Manual
- Continually educate team on selling techniques and how to improve their selling skills
- Resolve customer complaints in a professional and courteous manner and in accordance with Company Policy and Conflict Resolution and training
- Effectively coach and mentor team
- Providing regular feedback the team and implement training action plans where needed
- Implementing Development plans after Annual Performance Reviews and providing ongoing training
- Assess recruitment needs of the store in order to employ desired calibre and suitability of applicants.
- Complete and forward essential employment documentation to Payroll (Contract & Health Declaration Forms)
- Induct new employees using correct induction paperwork
- Conduct annual performance reviews on all employees
- Evaluate new employees progress throughout probationary period
- Ensure delivered product is accepted into store effectively and accurately
- Liaise with Regional Sales Manager in regards to stock holdings.
- Ensure the stores stock takes are run effectively and conducted as per Policy and Procedure
- Ensure the store receives all relevant point of sale material and graphics
- Ensure the store is well presented and clean
- Ensure the store follows Company VM Guide
- Actively lead and communicate clearly with your team to achieve store goals and carry out initiatives
- Ensure a positive attitude is displayed within the store
- Ensure all store administration processes are in accordance with Company policy and training
- Conduct opening and closing procedures consistent with Company procedures
- Ensure Time Target is managed as per Company Policy and rosters are entered 4 weeks in advance
- Ensure Company updates and bulletins are actioned in a timely manner
- Ensure all company policies are adhered to in the area of safety within your store.
- Ensure that company procedures are strictly adhered to in relation to security of personnel and monies
- Ensure all team members are proactive with manual handling techniques
- Report hazards and incidents immediately
- Ensure store premises and equipment are well maintained and report all faults or prospective faults
- Oversee housekeeping standards to reduce the risk of accidents and incidents. Inspect the store regularly to identity and eliminate safety risks

**Qualifications**:

- 1+ years’ experience managing a Store, Boutique, Counter or Restaurant
- Direct experience within Retail, Hospitality or Food/Beverage
- Strong leadership skills & ability to develop a high-performing team
- Passion for creating an exceptional customer experience within stores
- Strong sales skills
- Process oriented with experience managing store KPIs & ensuring budgets are hit

Global Retail Brands is committed to providing employment accommodation. If contacted for an employment opportunity, please advise the recruitment team if you require accommodation.

**Salary**: $55,000.00-$65,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay