Store Manager

The Danish Pastry House is a rapidly expanding company that serves authentic pastries, cakes and bread. The company has partnered with Kontra coffee in Copenhagen, Denmark and also offers coffee and handcrafted beverages roasted in our Toronto Roastery with our own custom blends.

The company aims to create an outstanding presence in the food and retail industry. Projecting more stores all over the GTA and beyond.

We are in search for a Manager to join our team at our Oakville Place Danish Coffee Roasters Kiosk. On top of the salary there are also tips which add approximately $2.00 to $3.00 an hr, when factored in

This person will Maximize the effectiveness and profitability of the store while creating a stimulating work environment. We are looking for someone with a good sense of priorities, team management experience, ambition and who is driven by results. Are you a leader with a will to succeed? We want you on our team

Reporting Structure: Reports to: Regional Manager Reporting to this position: Assistant Manager, Sales Associate/Barista

Essential Duties and Responsibilities:

- Leading and managing the day-to-day store operations
- Delivering on established performance objectives and reporting progress to assess the performance of the store
- Responsible for meeting the financial monthly targets
- Adherence to the brand identity
- In-depth product knowledge and insight; ability to make recommendations to customers
- Identification of staffing needs, staff planning, and schedule development based on work demands and trends
- Recruitment and retention of staff, (Recruitment includes interviews, reference checks, and arranging background checks)
- Provide proper training to all sale staff
- Ensuring compliance with laws, by-laws, policies, including but not limited to public health, health and safety, employment, AODA, human rights. etc.
- Providing inspiring leadership to all staff
- Serving as a coach, leader and mentor to all direct reports
- Address and manage employee performance issues or concerns in a timely manner
- Commitment to the policies, processes and expectations of the company
- Position includes key holder responsibilities, opening and closing the store
- Ordering inventory and product stock; ensuring sufficient levels to meet daily demand
- Maximize loss prevention through adherence through best practices including theft-prevention protocols
- Maintaining a customer-first mindset; addressing issues and complaints identified by staff and/or customers
- Adhere to standards for store opening, closing, cash handling, and bank deposits
- Maintain and present a clean and organized store at all times

Competencies:

- Communications
- Time management
- Customer-focused
- Business awareness
- Attention to detail
- Flexibility/ adaptability
- People management
- Patience
- Team building
- Numeracy - Budgeting, profit/loss, analyzing sales reports, cash handling
- Sales leadership
- Merchandising

Skills and Requirements:

- Barista/espresso based coffee experience, 1 year or more
- Customer service focused and solution oriented
- Experience with hiring and scheduling
- Proven track record of managing successful team and meeting sales goals
- Ability to communicate clearly and professionally with customers and coworkers
- Must enjoy and be able to succeed in a fast-paced work environment
- Ability to work a flexible schedule based on store needs
- Capacity to build rapport, strong team development, motivating high performance and quality
- Strong communication skills (written, verbal and electronic)
- Management abilities to implement policies and procedures
- Familiar with health and safety and employment standards, and public health (food)
- Proven ability to solve problems and take initiative
- Ability to analyze and evaluate productivity
- Ability to intervene with candor, restraint, confidentiality and wisdom
- Excellent time management skills and able to multi-task

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00 per year

**Benefits**:

- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Tips

Work Location: One location