Bilingual Customer Support Agent

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of _empowering a healthier you_.

Make a difference - join the LifeLabs team today

LifeLabs Medical Laboratory Services is seeking a **Bilingual** **Customer Support agent **(**English and French)** to join our team in **Burnaby, BC.**

**This is a Full-Time REMOTE position with the ability to use office space based on prior intimation.**

**Shift timings are flexible for 7 days/week with hours of operation from 7AM - 7PM, with total working hours per week as 37.5 hours.**

**Your responsibilities will include**:

- Answers calls from travelers and proves them with guidance on current arrival/departure Covid19 restrictions.
- Helps travelers register themselves and their Covid19 home collection kits on the website, ensuring accurate information is captured and proper registration of kits.
- Helps travelers with reordering damaged or missing kits.
- Refers questions/complaints to specialists as appropriate for follow-up
- Helps travelers book their appointments for Covid19 travel testing.
- Orders Covid19 home collection kits for travelers arriving or departing Canada through Land or Air.
- Sends Covid19 test results to travelers.

**Are You a Good Fit?**

LifeLabs is seeking a Bilingual Customer Service Representative who can work collaboratively in a fast-paced team environment, while adhering to LifeLabs’ standards of safety, accuracy, and efficiency. Do you have:

- High school graduation
- ** Strong communication skills in French and English**:

- Technology savvy with experience working with outlook and different software and systems.
- Excellent written and verbal communication skills.
- Ability to operate telephone system
- Excellent client service skills
- Be able to work independently as well as part of a team and be flexible and adaptable
- Ability to be flexible and take a positive attitude towards change
- Minimum 40 wpm and basic computer knowledge
- Ability to cope in stressful situations
- Good organizational and time management skills
- Excellent communication, interpersonal and public relation skills

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make. As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.

LifeLabs operates under a distributed workforce model, where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.