Shipping and Logistics Lead

6 days ago


Vaughan, Canada Felix Full time

Vaughan

**About Felix**

Founded in 2019, Felix is a patient-driven digital healthcare company that puts you in control of your health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians. Our strong venture partners provide us the resources to support our rapid growth and we are continuing to build our incredible pharmacy team based in Vaughan, Ontario. Felix is Canada's first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care across a growing range of categories such as birth control, erectile dysfunction, acne and more.

We are looking for a full-time Shipping and Logistics Lead to join our growing pharmacy team. Reporting to the Pharmacy Manager, the Shipping Lead will manage packaging and shipping operations for our Ontario location. The Shipping Lead will work with the Pharmacy team and Shipping Coordinator to package and label orders, manage non-prescription supplies and handle shipping questions alongside our customer support team. The Shipping and Logistics Lead will also work closely with technical teams to enhance internal processes and ensure efficiency of operations.



**Responsibilities**:

- Support the Pharmacy team with packaging and labeling of prescriptions in preparation for daily pickup by courier at scheduled time
- Evaluate couriers and shipping opportunities to ensure we are providing the best shipping experience for our customers
- Keep record of all shipping supplies and promotional materials and oversee re-ordering of supplies as needed
- Provide tracking information to users and review delivery success rates and return volume. Strategize for improvements
- Maintain a communication bridge with the customer service team and escalate issues when necessary.
- Evaluate pharmacy workflow and work closely with product and engineering teams to identify opportunities for optimization and efficiency gains
- Other administrative and clerical work and ad-hoc tasks as required

**Job Requirements**:

- At least 18+ years of age with a high school diploma, GED or equivalent
- Remarkable attention to detail as it relates to packaging and labelling, inventory management and quality control
- Exceptional verbal and written communication skills
- Demonstrate the ability to work effectively in a team environment and grow a high functioning team
- Experience problem solving and working in a high growth, fast paced environment
- Exhibit a high level of flexibility and adaptability
- Respect for Health & Safety procedures and protocols and commitment to maintaining a safe work environment for colleagues
- Fluent in English


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