Inside Sales-customer Service Admin

Ride the Wind Ebikes is a leading full-service electric dealer specializing in electric motorcycles, e-bikes, electric scooters, and mobility solutions. Since 2017, we've built a reputation for exceptional customer service, comprehensive support, and industry-leading education through our popular YouTube channel. We're a women-owned business that believes in going beyond the transaction to create lasting relationships with our customers.

With a 4.7-star rating from 549+ Google reviews and a strong social media presence, we're growing rapidly and need a dedicated Inside Sales Support team member to help us continue delivering exceptional service.

Position Overview

We're seeking an enthusiastic and customer-focused Inside Sales Support representative to join our small but mighty team. You'll be the friendly voice and helpful guide for customers exploring electric mobility solutions, supporting our sales process from initial inquiry through to delivery and beyond.

Key Responsibilities:

- Provide product information and recommendations for electric bikes, motorcycles, scooters, and mobility solutions
- Processing direct sales from online orders
- Process orders accurately and efficiently
- Guide customers through the sales process with genuine enthusiasm and expertise
- After Sales follow-up
- Website Sales Updates
- Utilize Salesforce and other CRM tools to track leads, opportunities, and customer interactions
- Coordinate shipping and delivery across Canada and the USA

Product Knowledge & Education
- Develop comprehensive knowledge of our product lines (Emmo, Taubik, Evoque, Ecolo, Talaria, Telica, Daymak)
- Stay informed about e-bike laws, regulations, and industry trends
- Answer technical questions about specifications, features, and compatibility
- Educate customers on proper maintenance and care

Administrative Support
- Manage incoming communications and prioritize responses
- Assist with inventory tracking, work orders and parts ordering processing
- Shipping scheduling
- Supplier Ordering
- Support marketing initiatives and promotional campaigns
- Research and implement new programs and onboarding
- 1-3 years of inside sales or customer service experience
- Excellent communication skills (written and verbal)
- Strong organizational abilities and attention to detail
- Comfortable with technology and learning new systems
- Genuine passion for helping customers find solutions

Nice-to-Have Experience
- Knowledge of electric vehicles, e-bikes, mobility or motorcycles
- Experience in retail or automotive sales
- Familiarity with social media customer engagement

Personal Attributes
- **Enthusiastic**: You bring genuine excitement to conversations about electric mobility
- **Helpful**: You're a natural problem-solver who loves guiding people
- **Personable**: You build rapport easily and create positive customer experiences
- **Detail-oriented**: You ensure accuracy in orders, quotes, and communications
- **Team player**: You thrive in a collaborative, small-team environment
- **Adaptable**: You're comfortable wearing multiple hats and learning on the go

What We Offer
- Opportunity to join a growing, women-owned business in the Ebike industry
- Small team environment where your contributions make a real impact
- Work with cutting-edge electric mobility products
- Be part of a company with strong values around customer service and community education
- Competitive compensation (based on experience)
- Location: Mount Albert, Ontario

Our Brand Voice & Culture

At Ride the Wind Ebikes, we're not just salespeople—we're educators and guides. We communicate with:

- Genuine enthusiasm and friendly, approachable tone
- Conversational style that makes customers feel comfortable
- Balance of excitement and practical, educational information
- Commitment to helping customers find the RIGHT solution, not just making a sale

We value personalized service, ongoing support, and building lasting relationships with our customers.

How to Apply

If you're excited about electric mobility and love helping people discover the perfect ride, we'd love to hear from you

**Please submit**:

- Your resume
- A brief cover letter explaining why you're interested in joining Ride the Wind Ebikes
- Any relevant experience with electric vehicles or customer service highlights

About the Role
- **Position Type**: Full-time
- **Location**: Mount Albert, Ontario, Canada
- **Industry**: Ebikes & Mobility Solutions
- **Company Size**: 3-5 team members
- **Founded**: 2017
- **Reports to**: Business Owner

Pay: $17.20-$24.50 per hour

Expected hours: 35 per week

**Benefits**:

- Casual dress

Work Location: In person