Case Manager

**Job Posting**

**CASE MANAGER (LEAD)**

**Contract, Full-Time 12-months**

Barbra Schlifer Commemorative Clinic offers trauma-informed legal services and representation, counselling and multilingual interpretation, and drives system transformation to support women and gender-diverse people who have experienced violence. Rooted in the foundations of intersectionality, innovation, and a client-centered approach, we foster the skills and resilience of the people we serve and amplify their voices to create individual and collective change.

We are seeking a Case Manager (Lead). Barbra Schlifer Commemorative Clinic, in partnership with MCCSS Toronto Region’s Service System Planning Table (SSPT) and supported by over 25 agencies and networks across Ontario, is seeking a dedicated Lead Case Manager for the Resilient Together initiative. This 2.5-year project aims to prevent gender-based violence (GBV) by promoting a common risk assessment, case management, and service coordination framework. The initiative focuses on improving safety for GBV survivors through holistic, trauma-informed, and intersectional approaches.

DUTIES AND RESPONSIBILITIES

All duties and responsibilities will be carried out in accordance with Barbra Schlifer Clinic's Mandate, Mission and Values.

1. CASE MANAGEMENT
- Employ the RISA tool for risk assessment and case management to ensure a standardized and effective approach to managing GBV cases
- Support the case management team, ensuring adherence to best practices and trauma-informed care
- Supervise students and other professionals involved in the project, providing mentorship and support
- Provide resources in community spaces in a safe and accessible way, including in multi-lingual formats
- Manage and provide guidance on complex cases, ensuring comprehensive support for GBV survivors
- Implement workplans to ensure timely and effective project delivery
- Ensure all project deliverables and timeless are met in accordance with the approved workplan

2. COORDINATION AND COLLABORATION
- Collaborate with the Community Engagement Working Group (CEWG), a group of GBV survivors, to enhance community involvement and support
- Engage directly with GBV survivors, providing support and ensuring their needs are met throughout the project
- Coordinate the Project’s relationships with community members
- Coordinate project work with staff team and consultants, ensuring alignment with project goals and timelines
- Lead and participate in advisory meetings to ensure project alignment with goals and objectives
- Support the advisory committee in their work, ensuring effective communication and collaboration

3. OTHER & ADMIN
- Leverage existing partnerships to create service pathways to the Clinic and other relevant services for women from hidden, marginalised and underserved communities
- Use data-driven insights to continuously improve service delivery
- Collaborate with other Clinic teams as required
- Participate in staff meetings and trainings
- Submit timely narrative and statistical progress reports as required
- Other related duties as assigned

KEY RELATIONSHIPS
- This position will work with the Clinic's Executive Office, Intake and Legal teams, as well as the Clinic’s Evaluator
- These positions report to and are supervised by the Executive Director or her designate

MINIMUM QUALIFICATIONS
- A degree in social work, psychology, or a related field. A master's degree is preferred.
- Proven experience in case management, particularly in GBV contexts
- Strong understanding of trauma-informed legal practice
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively with a multidisciplinary team
- Commitment to social justice and the Clinic’s mission
- Minimum 2 years’ experience of working with marginalized and immigrant, refugee and non-status populations is preferred
- Strong understanding of the legal landscape related to GBV and criminalization issues
- Awareness of intersecting conditions that affect the experience of violence and trauma among a diverse clientele
- Demonstrated exceptional interpersonal skills and ability to interface in a purposeful, positive and productive manner with diverse justice system professionals, service providers and administrators in the courts and in the broader legal systems and with diverse stakeholders in the community at large
- Demonstrated understanding of legal and social issues relating to domestic violence, social services or community development consistent with an intersectional feminist/anti-oppression analysis
- Commitment to working cooperatively in a woman-positive, multi-disciplinary environment
- Understanding of Immigration issues and migrant rights in the context of Family law is an asset
- Ability to exercise sound judgment when encountering difficult situations and in performing job responsibilities
- Demonstrated commitment to diversity, equity, and inclusion
- Excellent communication skills, b