Reservations Supervisor

3 days ago

Montréal, Canada Marriott International, Inc Full time

**Job Number** 24015627

**Job Category** Reservations

**Location** Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***
- Ensure inventory balance between Marsha and Opera (used systems)
- Avoid overbooking in room categories
- Ensure no rooms are blocked for sale
- Communicate with the revenue team to correct the strategy and/or adjust available inventory for sale
- Coordinate tour groups
- Be the main contact with travel agencies/wholesalers to coordinate stays
- Retrieve room lists within deadlines
- Gather all necessary information to prepare for the group's arrival
- Prepare purchase orders for restaurant meals
- Communicate group details to other departments
- Coordinate payment or deposit collection
- Approve billing
- Grant Bonvoy Event points
- Ensure all messages are responded to within a reasonable timeframe
- Prepare weekly forecasts for club lounge traffic
- Send the kitchen team the expected number of clients to be served per shift for adequate food quantity
- Supervise reservation agents
- Ensure task priorities are respected
- Ensure there are always tasks to be performed
- Assist in tasks as needed
- Serve as a reference for questions/uncertainties
- Assist reception supervisors in their tasks
- Help supervisors with their tasks as needed
- Respond to customer satisfaction surveys (Guestvoice)
- Coordinate airline reservations
- Ensure room blocks are created
- Communicate with airlines for last-minute changes
- Receive schedules for each month/period and ensure reservations are made
- Billing and departure time
- Process certain individual reservation requests (exceptions)
- Reservations paid by purchase order
- Follow up on room block management
- Attend weekly room block update meetings
- Send reminders about room list submission deadlines
- Ensure no overbooking in double bed rooms
- Attend revenue strategy meetings
- Take action on discussed topics
- Monitor room sales performance
- Monitor proposed rates when nearing full occupancy
- Take on projects assigned by the reception director
- Reminders and communication of procedures
- Implementation of new procedures
- Any other related tasks
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

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