Quality Systems Specialist

**Job Title**: Quality Systems Specialist (1-Year Contract)

**Location**: Dartmouth, NS

**Department**: Quality

**Reports To**: Quality Manager

**About Us**:
At Nature’s Way Canada, our mission is to responsibly enhance the health and well-being of individuals both within Canada and globally. We are committed to delivering high-quality natural health products that promote healthier lifestyles. Guided by our enduring dedication to health and happiness, we aim to make a meaningful and lasting impact on our customers, employees, communities, and the environment.

We’re building a workplace where diversity, equity, and inclusion (DEI) are not just values, but daily practices. We believe that wellness extends beyond the products and services we offer, it's about how we support and respect each other at work too.

Nature’s Way Canada has been recognized as one of Atlantic Canada & Nova Scotia’s Top Employers for 2025, making it a great place to work.

**Position Overview**:
The Quality Systems Specialist is a key member of the Nature’s Way Canada Quality team with important responsibilities in ensuring compliance with Good Manufacturing Practices (GMPs) for all products manufactured at the Nature’s Way Canada Dartmouth facility, as well as contract-manufactured products distributed in Canada.

Under the direction of the Quality Manager, the Quality Systems Specialist assists with supporting Quality system programs that ensure compliance of GMPs and all relevant regulatory requirements pertaining to Nature’s Way Canada’s natural health and food products.

This position requires the ability to work independently with mínimal supervision, under pressure in a fast-paced environment, meet deadlines, make effective decisions independently, exercise judgment, as well as the ability to work co-operatively with other staff members including those in Supply Chain, Production, and Research & Development (R&D).

This is a full-time, on-site position based in Dartmouth.

**Key Responsibilities**:
**Approvals Management**:

- Review and approve training records to ensure compliance with company and regulatory standards.
- Approve document control processes, ensuring all documents are properly maintained and accessible.
- Approve deviation reports and CAPAs (Corrective and Preventive Actions) to resolve quality and safety issues.
- Review and approve customer complaint forms, ensuring proper documentation and resolution actions.
- Approve incident reports including glass breakage forms and ensure proper follow-up actions are taken.

**Qualification & Assessment**:

- Conduct desktop reviews for the qualification of Contract Manufacturing Organizations (CoMan) and suppliers of raw material and packaging.

**SOP Writing and Maintenance**:

- Develop, write, and maintain Standard Operating Procedures (SOPs) to ensure compliance with regulatory requirements and best practices.

**Food Safety & Food Defense Program Assessment**:

- Assess and evaluate the effectiveness of the Food Safety and Food Defense programs.
- Support mock recall exercises, identify gaps in the program, and assign appropriate actions.

**Change Control**:

- Lead the change control process, assessing the impact of changes on product quality and compliance.
- Assign and track actions related to change control initiatives.

**Internal Audits**:

- Conduct internal audits to assess compliance with Food Safety Program, including HACCP plans and ensure compliance with NNHPD and CFIA.
- Identify gaps in compliance and work to implement corrective actions.

**Training and Certifications**:

- Build and maintain a training matrix.
- Circulate and track training records, ensuring compliance with training requirements.
- Manage and track certifications such as Organic, Non-GMO, Vegan, and FOS.
- Review raw material and packaging materials to ensure compliance with applicable third-party certifications.

**Validation**:

- Write, execute, and report on validation protocols related to quality and regulatory requirements.

**Required Qualifications**:

- Bachelor’s degree is required; a degree in a scientific discipline is preferred.
- A minimum of 5 years’ experience in a progressive quality role within a GMP regulated industry with a focus on systems development and management is required.
- Extensive quality systems experience working under the quality requirements for foods, Canadian Natural Health Products, US dietary supplements.
- Knowledge of Part 3 - Good Manufacturing Practices of the Natural Health Products Regulations as well as Part 111 - Current Good Manufacturing Practice in Manufacturing, Packaging, Labeling, or Holding Operations for Dietary Supplements of the U.S. FDA’s Code of Federal Regulations Title 21.
- Quality and/or regulatory experience working in an ISO 9001, or Canadian/US Drug requirements would be considered an asset.
- Certified lead auditor (preferred) or experience conducting audits.
- Outstanding problem-solving skills with a demonstr