Claims Administrative Support

2 days ago

ChathamKent, Canada Kent & Essex Mutual Insurance Full time

**Claims Administrative Support**

By joining the Team at **KENT & ESSEX MUTUAL INSURANCE** your career is headed in the right direction It is an exciting time to join our fast paced and growing organization. Reporting to a Team Lead, this position will provide a full range of administrative support services to the claims department. Ideally this position will be a steppingstone to launch your career with Kent & Essex Mutual allowing for other career opportunities within our organization as you learn more about the claims process and the business of insurance.

**Responsibilities**
- Provide a full range of administrative support services which will include handling incoming documentation and communications with external clients and broker partners
- Provide required administrative support to claims adjusters
- Receive new claim reports, assign to the appropriate adjuster, and enter the claim into our core system
- Process claims payments, print/mail cheques, and prepare correspondence
- Provide exceptional customer service to our policyholders and broker partners
- First point of contact in the claims department answering phones and providing back-up to reception group within the company, and cross trained for all lines of business within the claims department for administrative support responsibilities
- Confidentially and appropriately collect and disseminate information, ensuring that sensitive, proprietary, and confidential information is released only to those authorized

**Qualifications**
- Required to have exceptional customer service skills and display empathy while communicating with policyholders who are amid a stressful loss situation and insurance claim
- 3-5 years of experience in an administrative support role
- Experience working within an insurance company or brokerage is preferred but not required
- Proven ability to consistently demonstrate high attention to detail and accuracy
- Exceptional oral and written communication skills with internal and external contacts or business partners
- Ability to work collaboratively within the team
- Demonstrated ability to manage and prioritize multiple tasks in a busy environment
- Possess a positive attitude towards change and process improvement
- Tech savvy with the ability to learn and use new software with ease, as well as fluent with MS Suite of products

KENT & ESSEX MUTUAL INSURANCE is a well-established local mutual insurance company located in Chatham-Kent for over 130 years. We offer a rewarding and positive environment to take that next step in your career. We are a progressive company that believes in giving back to our community, ongoing development opportunities, as well as providing a competitive compensation program.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: One location

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