Director of First Impressions

2 weeks ago

Winnipeg, Canada Mercedes-Benz Winnipeg Full time

**Director of First Impressions**:
**Location**: Mercedes-Benz Winnipeg

**Who We Are**

At Mercedes-Benz Winnipeg, excellence isn’t just part of the drive — it _is_ the drive. As proud recipients of**Automotive News’ “Best Dealerships to Work For” two years running, our commitment to a culture of luxury, respect, and employee empowerment sets us apart in the automotive world.

We believe your first hello can leave a lasting impression, and we’re looking for a Director of First Impressions to be the face and heartbeat of our dealership.

**What You’ll Do**:
As the first point of contact for our prestigious clientele, you’ll be responsible for more than just answering phones — you’ll set the tone for every customer experience. Here’s what your day might look like:

- Greet clients with polished warmth and professional poise — think _five-star hotel meets luxury automotive showroom_.
- Manage incoming calls, directing inquiries with concierge-level efficiency and grace.
- Coordinate front-desk traffic, ensuring the showroom always feels calm, curated, and customer-ready.
- Provide behind-the-scenes support to our sales and service teams — appointment bookings, light admin tasks, and keeping things moving smoothly.
- Offer refreshments and hospitality touches that elevate our guest experience.
- Maintain a pristine reception area worthy of the Mercedes-Benz emblem.

**What You Bring**:

- A natural smile and welcoming energy — you're the type who makes people feel seen the second they walk through the door.
- Previous experience in reception, guest services, or hospitality — ideally in a premium or fast-paced environment.
- Professional presentation and communication skills that match the Mercedes-Benz standard.
- Calm under pressure and proactive — you don’t wait for someone to ask, you just make it happen.

**Why Join Us?**:

- Work in a **luxurious, modern dealership** that reflects the prestige of our brand.
- Be part of a team that actually values your contributions (seriously — we’ve been _officially_ recognized for it).
- Competitive compensation and benefits.
- Employee vehicle discount programs — because let’s be honest, the cars are stunning.
- A company culture that’s high-performance _and_ human.

**Our Commitment to Inclusion**:
Mercedes-Benz Winnipeg is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**If you require accommodation during any stage of the recruitment process, please let us know — we will work with you to meet your needs.

This isn’t just a reception role. It’s a front-row seat in the luxury automotive experience. If you’re ready to bring your charisma, professionalism, and passion for people to a world-class team — we want to meet you.

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