Technology Solutions Supervisor

Description:
**This role is opened to these following locations: Ottawa, Montreal, Quebec City, Halifax**

**WHO WE ARE**

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

**WHAT YOU’LL DO**

As the Technology Solutions Supervisor, you will be responsible for mentoring and leading the execution of the office’s local design group. This position will support the Operations and Technology Solutions Manager while serving as a change agent to help improve overall communication, project execution, and efficiency within design.

**Day-To-Day Responsibilities**:

- Support the local office Technology Solutions Management as an SME and escalation resource in coordination with local Operations Management
- Provide leadership and guidance to local engineering team by coaching and motivating to successfully perform job requirements and to meet and exceed goals and objectives
- Share, teach, and reinforce the use of AVI-SPL standard practice across the team
- Communicate through daily huddles with the team to ensure consistent, timely, and accurate completion of engineering tasks
- Lead the design team with a positive attitude that is in alignment with teamwork, mission, vision, and values of the organization
- Support leadership with establishing departmental goals, objectives, and operating procedure
- Perform frequent spot checks of team’s work to ensure accuracy and adherence to all company standards
- Conduct lessons learned meetings as necessary
- Review pre-construction design and documentation, technical design, and pricing as needed
- Meet with vendors and prospective vendors to help evaluate products and be a customer liaison for design inquiries and post sales project consultation
- Review project designs created by internal and external resources, and hour estimation for work based on needs analysis, scope of work and bid requirements
- Stay up to date with AV advances in the field and be able to identify areas of use in the organization
- Create and maintain technical documentation in accordance with company guidelines and translate customer requirements into functional system designs
- Contribute to improving process workflows, maintaining system administration, scheduling, and resources for the department

**WHAT WE’RE LOOKING FOR**

**Must-Haves**:

- Ability to mentor, educate, and develop members of the team
- Ability to understand the team and provide solutions for optimal performance
- Communicate and interact with internal employees, clients, and colleagues in a professional and timely manner
- Strong interpersonal skills, with the ability to work effectively with all levels of the organization
- Exceptional strategic thinking and structured problem-solving skills
- Excellent capability to switch tasks while adapting to changing priorities
- Energized self-starter capable of working and thinking independently and ensuring to meet deadlines
- Must have clear and professional communication skills (written and oral) both internally and externally
- Demonstrated customer service focus and client communication skills
- Ability to read and interpret electronic schematics and architectural blueprints
- Understanding of engineering aspects of audiovisual systems design and installation preferred
- Understand basic IP networking
- Advanced computer skills as required for the design, configuration, and operation of AV equipment
- Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
- Minimum of a High School Diploma or equivalent

**Nice-To-Haves**:

- B.Sc or BS degree in Electrical/Computer Engineering, Computer Science or related field is preferred
- At least 10 years of AV experience is preferred
- A minimum of 6 years of AV experience plus a four-year degree or military experience may be considered in place of job experience
- Experience with Enterprise VC solutions (Zoom, Microsoft Teams, Google Meet, Bluejeans, Cisco TelePresence, etc.) - both hardware and software
- AVIXA CTS-D (Certified Technical Specialist-Design) is preferred

**WHY YOU’LL LIKE WORKING HERE**
- Robust onboarding plan including job shadowing
- Training and professional development opportunities
- On-site training and other learning opportunities
- Paid holidays, stat days and flex days
- Competitive wages
- Medical benefits, including vision, health, dental and RRSP matching
- World class tools to help you succeed
- Enjoyable and dynamic company culture

**MORE ABOUT US**

At AVI-SPL Canada Ltd., we proudly boast o