Information Technology Manager

**Information Technology Manager**

**Summary**

**Responsibilities**
- Adhering to or requesting for the establishment of IT department goals and objectives, schedules, and project priorities.
- Support IT strategic and budget planning, documentation, and standardization of processes.
- Provide support with administrative issues as needed in a timely and effective manner (treat internal departments as Customers).
- Provide guidance and support to IT help desk to resolve support requests.
- Responsible for Disaster Recovery and Business Continuity practices and procedures.
- Understand IT technologies and concepts such as switching, storage solutions, network topologies, and virtualization.
- Understand cybersecurity compliance and business continuity requirements.
- Experience with centralized PC management tools (e.g., MS SCM, Kace, GFI LG)
- Ability to maintain awareness of existing/upcoming customer, governmental or industry regulated requirements and the support there of (e.g., PIPEDA, CASL, PCI Compliance, HIPPA, etc.)
- Possess excellent time management skills.
- Experience with project managing company-wide IT system changes to minimize operational risk.
- Escalate issues/challenges to Spector’s leadership team with potential recommendations and or solutions to them.

**Job Description/Requirements**
- Evaluates network hardware and software requirements and capabilities and makes recommendations to ensure consistency and maintainability.
- Develops and establishes strong relationships with service providers. Negotiates and contracts with consultants, technical personnel and vendors for services and products.
- Analyzes business needs presented by the user community and/or clients and recommends technical solutions on a timely basis and in a professional manner.
- Demonstrates strong management, leadership, and interpersonal skills.
- Establishes budgetary requirements for equipment replacement.
- Develops, maintains, and tests disaster recovery plans.
- Manage IT Help Desk Ticketing system (Freshdesk): prioritize requests and address in a timely manner, review IT tickets on a recurring basis to identify appropriate categorization of requests, analyze recurring issues to permanently resolve at the root level.
- Demonstrates hands-on capability with:

- Physical servers (clustered/non-clustered, virtual hosts, hard drives/storage, OS: patching/updates, upgrades)
- Virtual Servers (deployment: setting processing, memory, IP Address, etc., maintaining: patches, updates, etc.)
- Network (configuration: adhering to topology, router, switch, APs, IP Classes: public vs private, VLAN, etc.)
- Desktop (deployment: imaging, patching, troubleshooting)
- Printers (installing, configuring, maintaining, troubleshooting)
- Microsoft Active Directory (understanding of forests and domains, security policies, user administration, licensing, etc.)
- Microsoft Exchange/Office 365 (User administration, software administration: licensing, upgrades and patching, integration with AD, troubleshooting, server management, etc.)
- DNS (maintaining/management: A records, MX records, etc., ensure renewal of domain names as applicable)
- Security Software (Spam Filtering, Antivirus, etc.)
- Software (Ensure adherence to software licensing according to manufacturer’s specification: Office 365, Adobe, etc.)
- Other (Security System, 2FA, Single Sign-On, etc.)

**REQUIREMENTS**

**Education**:

- A bachelor’s degree in computer science or related field of study.

**Experience**:

- 3 - 4 years managerial experience in network and systems administration.
- 5 - 7 years hands-on experience in technical support services for end-user computing (Windows)
- 7/8.x/10 and macOS) and servers (Windows/Linux/macOS);
- Excellent communication, facilitation, and collaboration skills.
- Demonstrated ability to work effectively in a fast-paced, high volume, deadline-driven environment.
- Good project management skills with the ability to multi-task.
- Professionalism in dealing with all levels of management and staff.
- In-depth knowledge of network LAN/WAN technologies using various protocols including but not limited to TCP/IP, S/FTP, SSL/TLS, etc.
- Extensive knowledge of 3rd party service provider products including Cisco Meraki (routers, switches, firewalls, wireless LAN controller, access points, ACS), Network Management Tools (SNMP, syslog, Netflow), Linux/Microsoft RADIUS Server, MS Office, etc.;
- Hands-on experience in the implementation and administration of Active Directory, DNS, DHCP servers and remote access technologies (VPN).
- Outstanding judgement as well as strong interpersonal and communication skills to support end users.
- provide guidance to direct reports and interact with 3rd party service providers.
- Ability to manage multiple initiatives and tickets concurrently, as well as quickly resolve user issues and effectively monitor system stability and performance to prevent delays and outages is a must.

**SPECIAL WORKIN