Bilingual Customer Service Representative

2 weeks ago

Newmarket, Canada JJS Canada Inc. Full time

Bilingual Customer service representative

**Job description**:
**Main duties and responsibilities**:

- Answer general inquiries from our customers by phone (give prices, guide customers in choosing which product to use);
- Respond to requests from representatives and liaise with other units;
- Liaise with the warehouse manager to answer questions concerning their deliveries;
- Receive and process customer requests;
- Prepare and check orders and quotations, and process them in the SAP system;
- Respond to billing inquiries;
- Assist the buyer in the analysis of MRP reports;
- Assist the buyer in the follow-up of orders with suppliers;
- Participate with the Buyer in updating costs (MRC), purchase and sales prices in item files;
**Profil required**:

- Fluently bilingual, strong communication skills in English and French (written and oral);
- College diploma in general administration (or any other related experience or qualification deemed relevant);
- 1 to 2 years' experience in customer service with a distributor of industrial products;
- Customer-oriented;
- Concern for quality and detail;
- Ability to build trusting relationships;
- Good knowledge of Microsoft Excel and Outlook;
- Experience with SAP will be considered an asset ;

**Benefits**:

- Work in a family business on a human scale;
- Work in a clean, temperate environment;
- Standard 37-hour work per week.
- Group insurance after 3 months (health, disability, prescription drugs, employee assistance program).
- Group RRSP
- Laptop computer and equipment
- Vacances : 2 weeks plus Christmas shutdown

Type d'emploi : Temps plein, Permanent

Heures prévues : 37 par semaine

Avantages:

- Assurance Dentaire
- Assurance Invalidité
- Assurance Vie
- Congés payés
- Programme d'Aide aux Employés
- Régime de retraite
- Stationnement sur place

Horaire:

- Du Lundi au Vendredi

Capacité à faire le trajet ou à déménager:

- Newmarket, ON: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Obligatoire)

Formation:

- DEC (Souhaité)

Expérience:

- Service à la clientèle: 1 an (Obligatoire)

Langue:

- Anglais (Obligatoire)

Lieu du poste : En présentiel

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