Technician - English Customer Service

2 days ago

Markham, Canada Canlak Full time

Canlak is a manufacturer of industrial wood coatings. We differentiate ourselves by the strength of our service and our customer-oriented corporate culture.

We've been serving the kitchen, flooring and furniture industries for 40 years. We are a growing company, recognized as one of the largest privately held companies in Canada. We are a team of over 175 employees across North America.

**Benefits of working with us**:

- A permanent full-time position;
- Work schedule: Monday to Friday 7:15 am -3:45 pm;
- A salary paid weekly;
- Eligible for group insurance after 3 months of continuous service;
- Group RRSP with employer contribution;
- Two floating days per year;
- A professional, dynamic, friendly and caring team.

**Employee duties and responsibilities**:
Working with the Customer Service Manager, the individual will be responsible for providing impeccable service to internal and external customers. His/her main tasks will be to:

- Take orders from customers.
- Respond to requests for information from internal and external customers;
- Follow up on orders and negotiate with the production department and customers;
- Manage the return of merchandise.
- Take care of price management as a team.
- Scanning documents from shipping, scanning all batch tickets and new formula entrys as well as filing such scans.
- Follow up on all batch deposits / new forms / cheques etc (once I have deposited them).
- Take care of stationery orders and other necessities for the company.
- Assist with data entry (batch ticket closing / new form entry).
- Any other related task.

**Experience required**:

- 3 to 5 years' experience as a customer service agent.
- 3 to 5 years experience as a production or inventory assistant or similar experience will be considered.
- Spoken language: English and French

**Job Types**: Full-time, Permanent

Work Location: In person

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