Admissions Manager

**Position Title**: Admissions Manager

**Reports to**: Director Enrollment Services & Student Success

**About IBU**

International Business University (IBU) is a new and unique teaching-focused university specializing in business education that is looking for highly talented, motivated, and qualified faculty and professionals, ready for the next level of challenge in their career.

**Position Summary**

The Admissions Manager oversees the admissions process for the university’s undergraduate and graduate programs. Reporting to the Registrar and Director of Enrollment Services & Student Success, this role involves leading a team of Admissions Officers, supervising admission activities, setting assessment criteria, ensuring high customer service standards, improving procedural efficiencies, and supporting new initiatives. The Admissions Manager ensures consistent communication of information and policies across the team, fostering positive relationships within the department.

**Key Responsibilities**:

- Lead and manage the Admissions team, providing guidance and support to ensure high performance.
- Develop, implement, and maintain admissions policies and procedures within the parameters and guidelines of established admission practices.
- Oversee the processing of applicant information, ensuring the Student Information System (SIS) is up to date.
- Serve as an expert resource on admissions policies, procedures, and curricula, providing guidance on complex cases and ensuring compliance with university standards.
- Supervise admission activities, ensuring that assessment criteria and customer service expectations are met.
- Identify and implement improvements in procedural efficiencies within the admissions process.
- Provide strategic direction and support on a full range of admissions services and support, including program information, alternate offers of admission, admission timelines, and other related policies and procedures.
- Oversee workflow and completion of admission assessment activities, ensuring accuracy and efficiency.
- Coordinate training programs for Admissions Officers to ensure consistency and high standards in the admissions process.
- Support IBU’s admissions efforts by providing accurate information and ensuring timely responses and resolution to all issues and admission-related requests.
- Analyze admissions data to inform decision-making and present recommendations to improve processes.
- Facilitate a work environment that encourages knowledge of, respect for, and development of skills to engage with diverse cultures and backgrounds.
- Other related duties as assigned.
- Bachelor’s degree in a relevant field.
- Minimum five years of recent and relevant experience in higher education, preferably in post-secondary Admissions, Registration, or a related field.
- Strong supervisory skills with the ability to motivate, develop, and manage a team effectively.
- Proven experience in a high-volume, deadline-driven, computerized customer service environment that requires high levels of English proficiency in speaking, reading, listening, and writing (to interpret and explain policies and procedures to internal and external stakeholders).
- Strong understanding and experience in a workplace requiring multi-cultural considerations.
- Excellent attention to detail, including solid analytical and investigative skills.
- Demonstrated leadership and team management skills.
- Strong customer service skills with an ability to diffuse escalated situations in a student/client-focused environment.

**Job Types**: Full-time, Permanent

**Benefits**:

- Paid time off

Ability to commute/relocate:

- Toronto, ON M5R 2V1: reliably commute or plan to relocate before starting work (required)

Application question(s):
**Education**:

- Bachelor's Degree (required)

**Experience**:

- direct team supervision: 2 years (required)
- post-secondary Admissions (Office of the Registrar): 5 years (required)

Work Location: In person