Manager Registration

**Purpose**:
**Education**:
Undergraduate degree in Business Administration or a related field, or undergraduate degree plus professional certificate or diploma in a related field such as continuous quality improvement.

**Experience**:
Strong understanding of the university/colleges system and admissions processes, or equivalent.
Management - Minimum of two years' management experience overseeing the registration and/or admissions function in a post-secondary or public training institution, or equivalent.
Preference is given to management experience in a unionized environment.
Experience in admissions, advising, financial processing and reconciliation, record keeping, and data management functions.
Experience leading process improvement initiatives, identifying efficiencies
Experience designing workflows and implementing standard operation procedures (SOPs).
Experience in customer and student services environment.
Demonstrated experience in developing metrics and procedures to monitor quality assurance.
Experience working in a university continuing education environment is an asset.

**Skills**:
Proven leadership skills, administrative, organizational and change management skills.
Strong team player capable of influencing relationships
Ability to develop and recommend creative solutions to address procedural and policy issues as they arise.
Strong written and verbal communication skills.
Skilled in development of annual plans and budgets and establishing metrics to monitor performance.
Strong interpersonal skills are required to develop strong collaborative relationships within the SCS, York University as well as with external agents and other stakeholders.
Strong conflict resolution and problem-solving skills to serve a diverse student population.
Problem solving and critical thinking skills to creatively meet targets.
Strong knowledge of quality assurance and best practice and technology solutions for student registration and admissions processes.
Knowledge and understanding of Canadian and international government legislation, ethical standards and policy documents relating to data collection, privacy, and accessability.
Financial/budget planning, forecasting and management.
Experiencing in developing efficient registration and payment processes.
Analytical methods and techniques
Project management principles and practices.
Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and making recommendations.
Compiling and analyzing data and preparing a variety of reports.
Analyzing processes and making recommendations for improvement.
Working with diverse academic, cultural and ethnic backgrounds of community college students and staff.

**Additional Notes**:

- **Compensation**:
York's CPM Compensation Framework has a salary grid consisting of 6 or 8 steps (depending on job grade) which is reviewed annually with possible adjustments, and a lump sum Performance Based Recognition Award. Employees will receive the grid adjustment and depending on performance, eligible permanent employees may move to the next step of the grid and may receive a lump sum Performance Based Recognition Award.Visit the CPM Compensation page on the HR Website to find out more about York's CPM Compensation Program.

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**York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.**
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**We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.**
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**PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.