Admissions Manager FT

EHN Canada is the nation's largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are. 

EHN Canada prides themselves on providing both excellent and accessible care to all Canadians. 

Learn more at

Be part of the work that's changing lives.

Role Overview

The Admissions Manager oversees the Eastern Admissions team and ensures prospective clients receive timely, accurate, and supportive guidance throughout the intake process. This role leads operational workflows for inbound inquiries, file processing, and client placement, while developing a high‑performing team that delivers exceptional service to both individual clients and corporate partners.

Key Responsibilities

Leadership & Team Development

• Provide strong leadership to drive continuous improvement in communication, intake, and client‑placement processes.
• Build and develop the admissions intake function to support growth and operational excellence.
• Collaborate with Business Development, Operations, and West/French Admissions teams to ensure consistent, high‑quality service delivery.
• Coordinate onboarding and ongoing training for all client‑ and referent‑facing staff.
• Support Business Development in maintaining and expanding corporate partnerships.
• Monitor, optimize, and report on the admissions funnel, maintaining or improving conversion rates between key stages while reducing friction and dropout.

Service Excellence

• Ensure a consistently high level of service for all referents and clients.
• Lead escalation management and service‑recovery efforts.
• Implement innovative, efficient procedures for client placement.
• Address client‑safety concerns in accordance with EHN policies and procedures.
• Contribute to client care‑plan development and follow‑up as needed.

Operations & Administration

• Support hiring, onboarding, and performance management of Admissions staff.
• Establish and track KPIs for admissions efficiency, service quality, and referent experience.
• Oversee payroll, vacation requests, and sick‑time management.
• Identify training and development needs and address them through coaching or formal programs.
• Raise performance issues to the Director of Admissions when appropriate.
• Lead quality‑improvement initiatives using departmental indicators, Salesforce data, and call monitoring.
• Review complex assessments and collaborate with clinical leaders on final admission decisions.
• Contribute to budget planning and monitor monthly variances.
• Maintain and update policies and procedures related to referent admissions.

Professional Development & Organizational Contribution

• Support EHN's network expansion initiatives.
• Attend industry conferences and travel to EHN facilities when required.
• Participate in accreditation activities, quality‑assurance projects, and policy development.
• Ensure staff remain informed and trained on newly introduced policies and procedures.

Qualifications

• Bachelor's degree in business, health sciences, or a related field.
• 5+ years of experience in sales, case management, or care coordination.
• 3+ years of leadership experience.
• Demonstrated success in sales and/or high‑touch customer service environments.
• Knowledge of call‑centre operations is an asset.
• Strong communication, relationship‑building, and organizational skills.
• Experience in healthcare or addiction treatment is preferred.
• Experience collaborating with AI Development Teams in implementing and leveraging such tools in a service based environment a strong asset. 

Employee Benefits and Perks:

• Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services, plus $600 for various paramedical services (e.g., massage, physiotherapy)
• 24/7 Employee Assistance Program through GreenShield Health
• Competitive paid time off, with an extra paid day off for your birthday, offered to eligible employees
• Float Days and Recognized Statutory Holidays, providing additional flexibility and time off for eligible employees
• Access to in-house fitness facilities or discounted gym memberships
• Exclusive discounts through Perkopolis on entertainment, insurance, and more
• Opportunities for personal and professional growth through our Education Support Assistance program
• Supportive relocation opportunities due to our nationwide presence
• Defined Benefit pension plan with up to a 4% employer contribution
• Maternity and parental leave top-up
• Discounts available at Kids & Co. Daycare.

Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making.

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.

#INDHP