Visitor Experience Specialist

Work Hours: 35 hours/week (Tuesday to Saturday)

Reporting to: Visitor Experience Manager

Status: Full time, Salary $40,000 - $54,500
- **Who We Are**:_

At YouthLink Calgary Police Interpretive Centre, we transform curiosity into connection. We deliver immersive crime prevention experiences, hands-on history, and unforgettable public programs that immerse visitors into the world of policing. Whether we’re walking students through the dangers of cybercrime, guiding families through forensic mysteries, or hosting adult crime nights that put visitors in the middle of a case—our mission is clear: inspire, educate, engage, and empower. The impact we create is meaningful.
- **Position Details**_**:
Reporting to the Visitor Experience Manager, the Visitor Experience Specialist functions as the “face” of our organization. Working at the front desk, they will check guest bookings, respond to visitor inquiries and act as an ambassador for the organization. In addition, the Visitor Experience Assistant is responsible for supporting the Visitor Experience Manager in the daily operations of the gift shop. As a member of the Visitor Experience team, the Visitor Experience Assistant will also be involved with researching, developing, and facilitating programs for our public hours and special events. On public days, you will act as a guide and storyteller, sharing information about our museum with our guests and seeking to create moments of real impact.
- **Responsibilities**:_
**Museum Visitor Experience and Front Desk Duties**
- Contributes to a positive and top-notch customer experience for all visitors to YouthLink (adults, families, youth, seniors, etc.)
- On public days, interprets the museum and its exhibits to the public alongside YouthLink’s Visitor Experience volunteers.
- Works on the floor of the museum and delivers youth, family, adult and senior activities and programs
- Delivers guided tours to specialty groups including donors and CPS members
- Under the direction of the Visitor Experience Manager, assists with welcoming new staff and volunteers to the YouthLink team and supports their training and onboarding experience in a positive and supportive manner

**Gift Shop**
- Assists customers with purchases
- Follows daily operational procedures including cash handling, opening and closing protocols, and other basic operational processes
- Stocks and merchandises the gift shop as required
- Supports the Volunteer Experience Manager with researching gift shop product and ordering

**Special Events**
- Assists in the development, set-up and execution of special events including public day events, adult evening events, and historical/true crime presentations as required

**Programming Development**
- Under the direction of the Visitor Experience Manager, conducts research, develops, and implements a variety of public day experiences
- Supports and assists the Visitor Experience Manager and Exhibit and Collections Team with the creation and implementation of programming to support new or re-developed exhibits

**Additional Intel**

This is an hourly position working 35 hours a week, from Tuesdays to Saturdays.

**How to Apply**:
Please submit your cover letter and resume directly on Indeed.
- **Please note that resumes without a cover letter**_**will not**_ **be considered.**_
- **Thank you to all who apply, but only those selected for an interview will be contacted.**_
- **YouthLink Calgary encourages applicants from diverse communities and across the Government of Canada’s job equity groups.**_

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$54,500.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- Every Weekend

Work Location: In person