Sales Supervisor

1 day ago

Burlington, Canada BonLook Full time

About BonLook

BonLook offers an innovative sales experience and stylish products with high quality. Since its inception, the company's goal has been to make prescription eyewear accessible and a must-have fashion accessory with unparalleled value. Initially launched online, the company has 35 stores in Canada and over 350 employees. Today, BonLook defines itself as the ultimate destination for a wardrobe of trendy frames, designed and created in Montreal.

Why BonLook ?
- Participate in the success of a Canadian company founded by entrepreneurs who saw the potential to develop an entire industry.
- Evolve in a company whose products are conceived and designed in Montreal in a head office located in the heart of the Saint-Henri district on the banks of the Lachine Canal.
- Work in a company whose organizational values are applied daily: joy, excellence, innovation and transparency.
- Participate in a culture of diversity and inclusion in all areas of the company.
- Develop professionally by having access to training on optics via our internal platform and the coaching of our optician trainers.
- Access to a competitive total compensation package and a generous employee discount for you, your family and your friends.

***

Position

The supervisor leads the team on the floor and supports the management team in their efforts to exceed sales targets. They communicate authentically with stylists to ensure a good understanding of key actions.

**Responsibilities**:

- Provide first class customer service and lead by example on the floor
- Ensure that all team members correctly represent the brand image and serve customers in a professional manner
- Encourage and maintain focus on sales techniques
- Provide on the spot coaching and support to stylists and partner with Store Manager for long term goals
- Meet sales goals
- Provide support and constructive feedback
- Support the Store Manager in Team management
- Create social media content
- Sometimes open and close the store
- Follow up and manage customer requests
- Ensure correct in-store delivery process
- Manage in-store appointments

***

**Qualifications**:

- Flexible availabilities (days, evenings and weekends)
- Customer service and sales experience
- Excellent communication skills
- Management experience 1 year or relevant experience in supervision
- Demonstrates a creative approach towards customers, management and complex situations
- Demonstrates leadership and is a team player
- Offers courteous and professional customer service
- Ability to adapt and learn quickly
- Ability to prioritize emergencies in daily tasks
- Dynamism and professionalism
- Ability to work alone and within a team

***

Work conditions
- Permanent full-time and permanent part-time position
- Must be available days, evenings and weekends
- Group insurance, including medical and dental insurance, and VRSP available to all full-time employees
- Retail employees receive one complimentary pair of glasses, and corporate discount on glasses for future purchase and for their family and friends.
- We offer a full training to help you make the best choices for our customers

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