Guest Services Assistant Supervisor

**Come work with us in Lake Louise. Live, Work, Play surrounded by awe-inspiring views**

The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation in the tourism industry, operating as a ski resort in the winter months and as a sightseeing gondola in the summer months.

Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the experience of a lifetime.

**At present some of our Winter Employee Perks include**:

- LLSR lift pass (valued at approx. $1,600)
- Reciprocal discounts with other ski resorts
- Free group lessons and discounted private lessons through snow school
- Free LLSR recreational opportunities including tubing and sightseeing gondola rides
- Free employee transportation from Lake Louise, Banff and Canmore
- Food and Beverage discounts at designated cafeterias and restaurants
- Friend and Family discounted day passes
- Retail, Rental and Repair discounts
- Staff rates at Skoki Backcountry Lodge
- Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug
- Employee recognition programs
- Long Service Award programs
- Opportunity for educational growth and development
- Staff events, activities, and team building events throughout the season
- RRSP matching contribution depending on length of service
- Extended health care plan depending on length of service
- Year-round employees may be eligible for spousal and family passes

**Responsibilities**:

- Assisting in the daily opening and closing procedures of guest services, ticket windows, switchboard and season pass desk
- Assisting with training and ongoing coaching of staff
- Ensuring accuracy of all daily cash outs and that they are completed in an efficient and timely manner
- Overseeing and approving product returns, refunds, exchanges, voids, customer credits, reports, and other transactions
- Assisting with the planning and implementing of staff monthly incentives
- Assisting the Guest Services Supervisor/Manager with scheduling and e-time, if required
- Assisting with conducting seasonal employee performance reviews and evaluations - ensure to address poor performance related issues, if required
- Providing assistance to the Guest Services Supervisor, Guest Services Manager, Accounting and Payroll, as required
- Ensuring adherence by team members of company and departmental policies and procedures

**Job Requirements/Qualifications**:

- Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions required
- Able to deal with staff and guests sensitively, tactfully, diplomatically, and professionally at all times
- Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions required
- 1-2 years of supervisory or leadership skills required
- Able to respond quickly in a dynamic and changing environment
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- The ability to multitask in a fast-paced environment
- Reliable, service-oriented, assertive, flexible, outgoing and enthusiastic
- Able to work outside in all weather conditions
- Strong communication skills
- High level of proficiency with Microsoft Word & Excel, Outlook and Internet
- Cash handling experience required
- Administrative experience preferred
- Switchboard experience / good phone etiquette
- Previous customer service required

**Work Schedule**:
Typically, 5 days on / 2 days off (will vary based on business levels)

**Dress Code**:
Uniform shirt provided (at cost), black pants

**Staff Accommodation**:
This position is **NOT** eligible for LLSR subsidized staff accommodation