Operations Coordinator

**Office Location**: 7781 Vantage Way, Delta, BC

Product Care is a non-profit industry organization that develops and manages recycling programs across Canada and in the US. The Product Care team is committed to developing and managing sustainable recycling programs for lighting products, electronics, paint, pesticides, smoke alarms, household appliances and other products. Please visit productcare.org to learn more about us.

**About The Position**:
The Operations Coordinator provides operational support for the various recycling programs in Canada and USA as well as recruits, liaises and coordinates collection sites throughout the provinces to ensure compliance and operational effectiveness.

**Responsibilities**:
**Recruitment**:

- Identify gaps in service and resources needed.
- Contact potential businesses to determine suitability and interest in partnering with Product Care as a collection site or collection event.
- Ensure adequate coverage of collection sites, including finding replacement collection sites and events in case of closures.

**Collection System Administration**:

- Administer collection site contracts, renewals, and terminations.
- Develop administration packages for new collection sites and onboarding of new collection sites and collection events.
- Identify transport options, contacting carriers for rates and availability, complete cost analyses, negotiate rates.
- Answer questions related to the program(s) while providing friendly and helpful customer service.
- Assessment of each collection site.
- Update contact information and any changes related to the collection site.

**Administration**:

- Data entry for bill of ladings, material check-in forms, processing forms, data tracking and penalties.
- Data reconciliation, correcting data entry errors to ensure information is reconciled with other program spreadsheets, monthly/quarterly/annual reporting.
- Dispatch & transportation arrangement.
- Approval of invoices for program services and collection site statements.
- Complete reports and analyses and provide input and feedback on items for current and new programs, and for communications (such as signage, brochure distribution).
- Analyze business processes, such as available resources for transportation delivery routes, and production schedules to ensure program(s) operate efficiently and cost effectively.
- Filing, ordering office supplies, checking and distributing faxes, arranging courier materials, and train new employees as required, etc.
- Provide training on data reconciliation, completing and analyzing reports, annual reporting requirements, etc. Write and Maintain SOP’s for these processes.

**What You Bring**:

- Post-secondary education in administration or equivalent experience.
- Proficiency in MS Office Suite, including Access and a working knowledge of databases.
- Clear and concise English language abilities, both written and verbal.
- Experience in a fast-paced role with the expectation of meeting deadlines.
- Strong understanding of collection system network and plant operations and supply chain best practices.
- Effective communications skills, with the ability to listen and persuade.
- Analytical thinking with very good problem solving and troubleshooting skills.
- Takes initiative, strong work ethic, can execute original ideas.
- Provide continuous constructive feedback to improve the efficiency of the workplace.
- The ability to exercise good judgement when making decisions.
- A positive attitude and willingness to work with others as a team.
- Legally able to work in Canada full-time.

**What We Offer**:

- Product Care offers a competitive annual salary ($46,000 - $52,000) based on experience.
- Comprehensive benefits.
- RRSP matching program.
- A dynamic, team-based work environment.
- Professional Development pool of $1000 to upskill yourself each year.
- The satisfaction of making a positive difference for the environment.
- A hybrid work model.

**To Apply**:
The posting will remain open until filled.