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Product Support Professional
2 weeks ago
In your capacity as the **Product Support Professional** you are responsible for:
- Coordinating rental equipment once orders are received from our sales team
- Helping prepare and maintain rental agreements
- Maintaining accurate inventory of equipment - locations, readiness status, etc.
- Assisting sales team in preparing sales quotes
- Directing in-house calls to the appropriate sales professional
- Working closely with third party vendors
- Troubleshooting existing and potential equipment problems
- Rental billing
- Selecting and designating equipment for rental contracts
- Coordinating purchase orders for third-party equipment
- Maintaining accurate yard inventories
- Monitoring and scheduling of servicing and repairs for fleet trucks
- Making service calls when activity comes up to service unit
- Making work orders so mechanics are aware of required labor
- Creating the service invoices from the mechanics time sheets and the returned work orders after the service is completed
- Creating an activity to record when the next service is due
- Following up to make sure the invoices are being paid
- Keeping the service tracking spreadsheet up to date
In addition, in your capacity as a **Product Support Professional** you will:
- Possess electrical knowledge and be comfortable operating in a sales environment, helping navigate our team and our clients
- Use your technical knowledge to work closely with our Sales Professionals to support them as they build the trust of our clients, addressing their technical questions and concerns
- Possess mechanical and electrical aptitude to be able to properly size equipment to meet the particular needs of each client on a case-by-case basis
- Quickly troubleshoot electrical failures and identify replacement parts where production time is frequently affected
**Only an individual with a Electrician Journeyman Certificate will be considered.**
**Benefits**:
- Dental care
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
