IT Support Specialist

2 days ago

Brampton, Canada Charger Logistics Inc Full time

Charger Logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger Logistics has transformed into a world-class transport provider and continues to grow.

Charger Logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are an entrepreneurial-minded organization that welcomes and support individual ideas and strategies. Charger Logistics is looking for an organized, tech-savvy individual to join our dynamic team as an **IT Support Specialist to join our team at the company’s office in Brampton, Ontario.**

**Responsibilities**:

- Provide first-line support for EUC infrastructure issues, including troubleshooting, incident management, and resolution.
- Creating, deploying, and maintaining of OS images through Microsoft Endpoint Manager
- Developing and implementing Software Update Schedule including patch management and software distribution tools to ensure updates are rolled out in a timely manner
- Monitor cloud infrastructure performance, identify potential issues, and propose solutions to optimize system efficiency.
- Respond to user inquiries and support requests, providing timely and effective resolutions.
- Document support activities, including technical issues, solutions, and troubleshooting steps, ensuring comprehensive and up-to-date records.
- Stay up to date with emerging technologies and trends, and proactively propose improvements to enhance the efficiency and security of cloud-based systems.
- Collaborate with cross-functional teams to contribute to the development and deployment of new cloud-based projects.
- Assist in the maintenance and administration of platforms, ensuring system stability and performance.
- Participate in on-call rotations and provide after-hours support when required.

**Requirements**:

- University degree or College diploma in the field of computer science, engineering or a related discipline, or have completed at least 2 years of post-secondary education
- A minimum of 2 years of previous IT support experience working in a technology / systems department.
- Proficient knowledge in various software and systems, including Microsoft Windows 10, Office 365, Group Policies, Microsoft Endpoint Manager (Configmgr), Intune, WSUS, Orchestrator, MacOS, iOS
- Experience administering in an Active Directory, Azure Active Directory, and Office 365 environments
- Fluent in creating and scripting complex multi-line tasks using PowerShell.
- Basic knowledge of networking concepts (TCP/IP, DNS, VPN, etc.) and virtualization technologies.
- Excellent problem-solving and analytical skills, with the ability to troubleshoot technical issues and propose effective solutions.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and end-users.
- Ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines.
- Certifications in cloud technologies (e.g.,Microsoft 365, Azure, AWS, ITIL) are a plus.

**Benefits**:

- Competitive Salary
- Healthcare Benefit Package
- Career Growth

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Work Location: In person

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