Quality Decision Support Specialist

**WellFort is seeking a Quality Decision Support Specialist to join our team**

WellFort is a non-profit, values-based organization that provides health promotion and prevention programs, primary and oral health care and works with local residents and other agencies to increase community capacity.

Reporting to Senior Director, Operations, the Quality Decision Support Specialist (QDSS) will provide support across the organization and specifically to the leadership team in the planning of programs and services focused on population health trends and outcomes and leading WellFort’s commitment to becoming a data-driven organization. The QDSS is responsible for planning, coordinating, evaluating, and producing work related to quality improvement initiatives, external reporting of all programs, MSAA indicators and performance indicators. The QDSS will lead internal reporting initiatives such as organizational and program-level reports and scorecards to drive improved performance. Working closely with the Data Management Coordinator(s) and coordinating the team’s work, the QDSS ensures that EMR activities support the overall organization including supporting the set up and training of EMR use across all programs. The role is responsible for ensuring training, documentation requirements, queries, extraction, and analysis occur for all programs.

**RESPONSIBILITIES**
- Provide support to the leadership team in the planning of programs and services focused on health trends and outcomes.
- Establish and evaluate metrics and indicators to measure and monitor performance
- Identify gaps in data availability and define and implement solutions to close the gaps
- Provide consultative and analytical support regarding the collection, interpretation, analysis and presentation of data to help teams ensure that clinical information management practices support best practice standards
- Conduct analysis and develop reports and presentations using statistical reporting packages and present this information to a variety of audiences
- Create effective working relationships with the teams and manage data quality, business process improvement, report development and other projects using effective project management practices
- Support the planning process, coordinate, evaluate and produce work related to quality improvement initiatives, MSAA indicators and performance indicators.
- The QDSS is the lead on all Electronic Client Records and data collection initiatives.
- Create a system for community, client, and staff data collection to support continuous quality improvement
- Provide informed feedback and recommendations to staff members, leadership and other stakeholders as appropriate
- Coordinate documents and data for the organization’s accreditation process.
- Implement and monitor the evaluation frameworks to ensure accountability to the community and our funders.
- Train all staff on the electronic health records, community initiative tools and other data collection processes.

**Staff Training**:

- Determine training needs, design training plans and facilitate access to training for staff on data bases, such as, EMR.
- Delegate onboarding, training and troubleshooting to the Data Management Coordinator(s)

**Quality Assurance**:

- Coordinate documents and data for the organization’s accreditation process.
- Implement and monitor the evaluation framework for all aspects of the organization to ensure accountability to the community and our funders.
- Creates a system for community, client, and staff data collection to support continuous quality improvement.
- Support leadership and the Privacy Officer in relevant compliance reviews related to the collection, use, storage and disposal of personal health information within the EMR and other documentation practices.

**Quality Improvement**:

- In consultation with appropriate staff, plan and coordinate ongoing organizational development initiatives.
- Provide support to Chief Executive Officer and Leadership Team with respect to planning, evaluation, and quality improvement.
- Ensure the training of all staff on the electronic health record, community initiative tools and other data collection processes in collaboration with the Data Management Coordinator(s).
- Develop queries and runs reports as necessary for funder reports, performance indicators, MSAA indicators and quality improvement initiatives.
- Prepare and maintain organizational and programmatic dashboards for leadership

**External Relationships**
- Participate with internal and community partners to enhance the planning, evaluation and quality of health and social issues.
- Provide support to other primary care practices within any Primary Care Networks that WellFort is working in.
- Network with other professionals/agencies to identify community needs.
- Maintain an awareness of current system issues and challenges.
- Participate in Ontario Health Team activities and partnerships related to performance measure