Oracle Ebs Scm Technical Support Analyst

1 week ago

Vancouver, Canada NTT DATA Full time

Job Description: Responsibilities
- Must be able to work a 9:00am to 6:00pm PST shift in order to provide coverage during the clients' work hours.
- Perform technical support and functional analysis for the triage, root cause analysis, and development, testing and deployment of fixes in response to support tickets.
- Coordinate with other team members on the analysis and resolution of tickets.
- Communicate with business users for clarification of tickets as required.
- Coordinate with team members to define and develop solutions.
- Provide documentation of system technical and configuration changes.
- Support testing and deployment of new solutions.
- Provide knowledge transfer and/or training to business users as needed.
- Facilitate and support client staff with testing activities.
- Utilize best practice processes around work assignments, project management, and quality of output while maximizing overall performances.
- Build relationships with customers to improve services and ensure service levels are being met
- Manage Oracle SRs and participate in Oracle provided action plans for issue resolution.
- Coordinate with offshore team to ensure quality delivery of all work products.

**Required Skills**:

- Expert knowledge in at least three areas of EBS SCM including order to cash, inventory, procurement, manufacturing, warehouse management, etc.
- Broad understanding of the EBS SCM modules and how they interact.
- Experience and high proficiency in resolving Oracle EBS tickets and service requests.
- Proficient in technical development tools in EBS and developing and testing EBS solutions.
- Proficient with reports development in EBS.
- Proficient with running and monitoring jobs in EBS
- Bachelor's degree in Computer Science or Engineering or equivalent work experiences
- Training and hands on experience on Oracle Fusion projects.
- Outstanding verbal and written communication skill.
- Ability to work in a Consulting and team environment.
- Impeccable customer service and interpersonal skills.

Nice to Have
- Experience working in an onshore/offshore model

About NTT DATA:

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