Principal Cloud Operations Analyst

Principal Cloud Operations Analyst - Remote-22000DKQ

**Applicants are required to read, write, and speak the following languages***: English

**Preferred Qualifications**

**The Company**:
Oracle’s commitment to R&D is a driving factor in the development of technologies that have kept Oracle at the forefront of the computer industry. If you are passionate about advanced development and working on the next-generation large-scale distributed systems for the most popular open source database in the world, which is optimized for the cloud providing the best performance, we would like to talk with you.

**What you will do**:
The MySQL HeatWave and Advanced Development team is responsible for the massively parallel, high performance, in-memory query accelerator for Oracle MySQL Database Service that accelerates MySQL performance by orders of magnitude for analytics and mixed workloads. HeatWave is 6.5X faster than Amazon Redshift at half the cost, 7X faster than Snowflake at one-fifth the cost, and 1400X faster than Amazon Aurora at half the cost. MySQL Database Service with HeatWave is the only service that enables customers to run OLTP and OLAP workloads directly from their MySQL database. This eliminates the need for complex, time-consuming, and expensive data movement and integration with a separate analytics database. The new MySQL Autopilot uses advanced machine-learning techniques to automate HeatWave, which make it easier to use and further improves performance and scalability. Join us to help make this amazing technology available as a service on AWS.

This cutting edge technology serves critical business needs, which is changing the way data transactions function, all over the world. You will make a technical impact on the world with the work you do.

**Analysts will**:

- Improve monitoring, notifications, configuration and deployment of our services.
- Provide feedback to our development teams about operations administration dashboards functionality and UIs
- Perform change management activities for services such as upgrades and patching.
- Identify and work with engineering to implement opportunities for automation, signal noise reduction, recurring issues and other actions to reduce time to mitigate service impacting events and increase the productivity of cloud operations and development resources.
- Coordinate, document and track critical incidents ensuring rapid and complete issue resolution and an appropriate closed loop to customers and other key stakeholders.
- Improve the availability, scalability, latency, ease of use, and efficiency of service control plans and operational tooling.
- Participate in service capacity planning and demand forecasting, software performance analysis and system tuning
- Potentially participate in regular rotations as a central part of the 24x7 operations team.
- Need to be reliable in terms of working scheduled hours.
- Need to be motivated quick learners.

**Desired skills include**:
AWS-specific skills which would be a plus but are not strictly required:

- Familiarity with AWS services (e.g.: Lambda service, Step functions, DynamoDB, AWS Session manager, CloudWatch, etc.).

General skills for working in this operational role:

- Basic understanding of serverless cloud architectures.
- Experience with Python programming and bash scripting.
- Familiarity with MySQL database, SQL query interface, general database concepts.
- Ability to work independently and across teams to guide other peers through technical operations.
- Good technical writing and communication skills. Analysts will need to be able to clearly write descriptions of operational issues and corrective actions for incidents.
- Basic Linux system administration knowledge and experience and familiarity with Linux troubleshooting and internals.
- Slack skills and being comfortable coordinating with others online.
- Very strong analytical skills to identify problem root causes.
- Systematic problem-solving approach, combined with a strong sense of ownership and drive in resolving operations issues.
- Experience working under pressure to mitigate customer issues affecting service reliability, data integrity, and overall customer experience.
- Monitoring, management, analysis and troubleshooting of large-scale, distributed systems.
- BE/BTech or ME/MTech in Computer Science, or equivalent.
- 8+ years of work experience as a software, site reliability or customer support analyst

**Life at Oracle**:
An Oracle career can span industries, roles, countries and cultures, giving you the opportunity to tackle new roles and challenges, while blending work and life. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we work hard to build a vibrant and inspiring workplace that celebrates diverse, hardworking teams where everyone can contribute. We take care of each