Guest Services Facilitator and Housekeeping Manager
2 days ago
**Job Summary**
We are seeking a dedicated and organized Guest Services and Housekeeping Manager to oversee daily operations at our small Airbnb. Responsibilities include maintaining a high standardGuest Services and Housekeeping Manager - Brookside Falls
**Responsibilities**:
- Oversee cleanliness and organization of all guest areas
- Promptly report and track needed repairs
- Manage lost and found items
- Update checklists and procedures to ensure high standards
- Suggest and implement ideas to enhance operations and guest/client value
- Assist with housekeeping and minor administrative duties
- Ensure compliance with property policies and a professional environment
Skills & Qualifications:
- Experience in customer service, sales, or property management
- Excellent attention to detail and organizational skills
- Proficient in administrative tasks, data entry, and MS Office
- Demands perfection in cleanliness and guest satisfaction standards
- Excellent communication, phone etiquette, and multitasking abilities
- Able to work independently and collaboratively
- Flexible, proactive, and eager to contribute beyond basic duties
Join us at Brookside Falls and play a key role in our business success
**Job Types**: Part-time, Casual, Seasonal
Contract length: 3 months
Pay: $20.50-$22.00 per hour
Expected hours: 4 - 25 per week
Additional pay:
- Bonus pay
- Commission pay
**Benefits**:
- Casual dress
- Flexible schedule
- Language training provided
- On-site parking
- Profit sharing
Flexible language requirement:
- French not required
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Ability to commute/relocate:
- Nanaimo, BC V9S 1R3: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Tell me about a time that you dealt with an unhappy customer. Describe the issue and how did you resolve it?
**Education**:
- AEC / DEP or Skilled Trade Certificate (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
**Location**:
- Nanaimo, BC V9S 1R3 (required)
Work Location: In person
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