Current jobs related to Guest Services Agent - Nanaimo - WildPlay

  • Guest Service Agent

    1 day ago

    Nanaimo, Canada Evergreen Hospitality Group Full time

    **Company Overview** The Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups. We currently operate more than 25 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford), to...

  • Guest Service Agent

    2 weeks ago

    Nanaimo Land District, Canada Beach Club Resort by Bellstar Hotels & Resorts Full time

    **We're always looking for amazing people to join our team. Here at Bellstar, we “think like a guest, and act like an owner”, and look for team members who try to make every stay an unforgettable experience for guests.** The Guest Service Agent plays an important role as the first person who greets our guests. Guest Service Agents need to act with...

  • Guest Services Representative

    3 days ago

    Nanaimo, Canada Hard Rock Casino Vancouver Full time

    **Who we are!** **GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.** Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot...

  • Insurance Agent

    7 days ago

    Nanaimo, Canada Maxxam Insurance Services LTD. Full time

    **Join Our Dynamic Team at Maxxam Insurance Nanaimo as an Auto Insurance Agent!** At Maxxam Insurance Nanaimo, we're seeking an enthusiastic **Auto Insurance Agent** to join our close-knit team, supporting both our dealership road service team and office operations. If you're passionate about delivering exceptional customer service, driving sales, and...

  • Front Desk Agent

    5 days ago

    Nanaimo, Canada Travelodge by Wyndham Full time

    Located at the city center of beautiful Nanaimo, this newly renovated **Travelodge Hotel**by Wyndham Hotels and Resorts is a fantastic opportunity for you to get started in the fast-growing hospitality industry! We strive for the highest degree of professionalism, efficiency, and a memorable experience to ensure 100% guest satisfaction. We are a passionate,...

  • In-store Customer Service Agent

    1 week ago

    Nanaimo, Canada Dodd's Furniture and Mattress Full time

    Do YOU like helping people? We live for it! Dodd’s Furniture & Mattress is Vancouver Island's #1 independent furniture retailer. Locally owned and family-operated, since 1977, we're seeking an in-store Customer Service Agent to join our team. Our associates specialize in helping Island families find the perfect furniture and accessories to match their...

  • In-store Customer Service Agent

    1 week ago

    Nanaimo, Canada Dodd's Furniture and Mattress Full time

    Company Description Do YOU like helping people? We live for it! Dodd’s Furniture & Mattress is Vancouver Island's #1 independent furniture retailer. Locally owned and family-operated, since 1977, we're seeking an in-store Customer Service Agent to join our team. Job Description Our associates specialize in helping Island families find the perfect furniture...

  • Insurance Agent

    5 days ago

    Nanaimo, Canada Maxxam Insurance Services LTD. Full time

    **Join Our Dynamic Team at Maxxam Insurance Nanaimo as an Auto Insurance Agent!** At Maxxam Insurance Nanaimo, we're seeking an enthusiastic **Auto Insurance Agent** to join our close-knit team, supporting both our dealership road service team and office operations. If you're passionate about delivering exceptional customer service, driving sales, and...

  • Security Guest Services Representative

    2 weeks ago

    Nanaimo, Canada Footprints Full time

    Are you interested in getting into the security industry or a future in law enforcement but don’t know where to start? Footprints can help! We offer the Basic Security Trainings course for a cost of $399.00. Footprints Security is unique; our accountable approach to business driven by our Core Values separates us from our competitors. We are celebrating...

  • Guest Services Facilitator and Housekeeping Manager

    5 days ago

    Nanaimo, Canada Mummy Makeover Inc . Full time

    **Job Summary** We are seeking a dedicated and organized Guest Services and Housekeeping Manager to oversee daily operations at our small Airbnb. Responsibilities include maintaining a high standardGuest Services and Housekeeping Manager - Brookside Falls **Responsibilities**: - Oversee cleanliness and organization of all guest areas - Promptly report and...

Guest Services Agent

2 weeks ago

Nanaimo, Canada WildPlay Full time

If you would love to work in an outdoor environment with fun-loving and adventurous people, we have a job for you WildPlay Nanaimo seeks enthusiastic people to help direct our guest's experiences through our forested zip line adventure park. Get paid to play with us **Job Perks** - Free zip lining - Full and part-time hours available and can change depending on your needs - Fantastic opportunities for career progression, many of our Supervisors and Managers were guides - Incredible team - guides at WildPlay build lifelong friendships - Great staff parties - Did we mention free zip lining? - Extensive training potential, learn advanced ropes access techniques - Helping people conquer their fears and enjoy our beautiful park in a completely new way **Job Purpose** The Guest Services Agent delivers exceptional service by anticipating guest needs and enthusiastically seeking to ensure each visitor has a memorable experience. In a friendly, confident and knowledgeable way, the Guest Services Agent welcomes guests, takes reservations, checks guests into Elements (park activities), and guides people efficiently through their arrival and departure at a WildPlay Park. The Guest Services Agent helps guests with decision-making. They conduct smooth front-desk transactions for Element and retail sales and services, all while ensuring a professional and welcoming experience. The Guest Services Agent understands and adheres to the risk management standards essential to the park operation and ensures that everyone in the park has a great day. To excel as a Guest Services Agent, you thrive on making people feel welcome You use excellent communication skills to ensure guests have what they need to enjoy their adventure. With a naturally friendly, positive and energetic demeanor, you work cohesively with team members in delivering an exceptional guest experience. **Principal Accountabilities** - Provide an exceptional WildPlay experience to all guests and visitors in the park through proactive engagement, curiosity, recognizing opportunities to increase guests' enjoyment of the park and actively delivering or exceeding guest expectations - Provide accurate information regarding park elements, products, pricing and park facilities - Manage guest bookings; check-in, payment, waiver management, wristbands, answering questions and setting the guests' expectations for their adventure - Administer reservations and assist with group bookings when requested - Identify guest escalations, deliver solutions and bring concerns beyond your role's authority to the Guest Services Team Lead in a timely and professional manner - Ensure smooth guest flow at Guest Services and within the park working cooperatively with the Guest Services Team Lead and Element (Activity) Team Lead - Enhance the guest experience by identifying and promoting opportunities for guests to expand their adventure and lock it into their everyday life. Opportunities may include additional activates, images and stories shared on social media, purchase of retail items or enthusiasm for a repeat visit - Perform end-of-shift duties, cash-outs, sales reconciliations, and other administrative tasks as required - Perform occasional inventory counts, retail re-stocking, grounds maintenance and general facilities clean-up - Execute additional responsibilities to meet guest services and park-related objectives and operations - Troubleshoot basic IT issues **Work Schedule** Part-time or full-time status with a flexible schedule that varies based on the seasonal needs of the business. Evening, weekend, and statutory holiday availability will likely be required. **Knowledge/Experience/Skills/Attributes** **Knowledge** - Working towards receiving high-school/secondary designation, or relevant education/competency - Experience desired - Proven experience in delivering excellent customer service or client care - Experience in roles requiring quick-thinking and fast-acting frontline service - Experience working in a high performing, and at times fast-paced environment **Skills** - Can discover the needs of the guest using open-ended questions and observation - Can "think on your feet" - High level of numeracy - Excellent communication skills including verbal and non-verbal abilities - Use of PCs and various electronic products (iPads, POS-terminals, etc.) - Working knowledge of Microsoft Office suite products (Word, Excel, Outlook, etc.) - Working knowledge on internet browsers (ex. Chrome, IE, Safari, etc.) and search engines - Attention to detail **Attributes and Behaviours** - Develops and maintains positive working relationships with others; ability to work as a team player - Shares ideas and information that benefits the innovation or improvement of the product/Element offerings and guest experience flow - Assists team members unprompted - Takes pride in consistently achieving high standards of work - Has credibility with peers and managers; openness and a positive a