Tenant Services Dispatcher

ACML’s Tenant Services team is growing Are you looking for a challenging and rewarding career with Canada’s leading provider of customized operations and solutions? If you are a devoted and career-minded professional looking to contribute to a hard-working, dedicated team, we want to hear from you

**WHO ARE WE?**

With over 50 years of experience throughout North America, Angus Consulting Management Limited (“ACML”) is one of Canada’s most trusted facility operations management companies. We have extensive knowledge managing critical environments including data centers, healthcare facilities, commercial facilities, central utility plants and Public Private Partnership projects.

**WHO ARE WE LOOKING FOR?**

ACML is actively seeking a **Tenant Services Dispatcher **located in **Toronto, ON** whose main responsibilities will include, but are not limited to, the following:

- Enters information into Computerized Maintenance Management System (CMMS) including demand work requisitions; emergency work requisitions; completed work orders; preventive maintenance data; meter readings; parts usage data; etc.
- Dispatches work requests to internal staff/external service providers; relays appropriate information; tracks service requests; ensures work requests are closed in a timely manner and in accordance with performance-based service agreement; reports problems to supervisor.
- Completes record of work performed; utilizes checklists and prepares basic reports. Maintains follow-up system for inquires, complaints, problem resolution, etc.
- Giving consideration to work request specifications, determines appropriate staffing level for dispatch and liaises with inventory/stores personnel re: necessary supplies.
- Develops/maintains working relationship with building operations staff and external service providers to understand/facilitate delivery of tenant service to meet performance-based service agreement.
- Applies standard operating practices and established processes/procedures for corrective action.
- Identifies unusual incidents/problem areas and reports to manager.
- Performs administrative functions to facilitate efficient workflow.
- Responds to basic information needs of tenants, contractors and external service providers.
- Demonstrates a learning focus necessary to execute work (i.e., an awareness of current skill/knowledge and an acceptance of continuous learning).
- As directed and in collaboration with manager, creates and implements individual goals and personal development plans.
- Work requires some exposure to more intense situations when interacting with building operations staff, external suppliers, etc.
- Participates in weekly facility deficiency assessment tours
- Participates in and support other duties as assigned.

**WHAT WILL YOU BRING?**
- 1-3 years recent/related work experience in property, project, and/or facilities management.
- Successful completion of Grade 12 or equivalent.
- Experience working in Google Workspace and Maximo software is an asset
- Knowledge of facility operations/maintenance an asset; general knowledge of building systems and related codes/legislation an asset.
- General knowledge of health & safety legislation, codes, etc. an asset.
- Proficient computer skills (such as Microsoft Office suite) including strong data entry skills.
- Proven problem-solving skills.
- Strong customer service orientation/skills; hospitality industry experience an asset.
- Ability to work independently and collaboratively within a team.
- Good interpersonal skills.
- Effective written and verbal (including telephone) communication skills; listens actively and objectively.
- Strong organizational/follow-up skills with attention to detail and ability to multi-task and set priorities under tight timelines.

**WHY SHOULD YOU APPLY?**

We work hard to find the right people and provide opportunities for them to flourish.

**Accessibility**

ACML is committed to providing an accessible work environment. Upon request during the recruitment process, ACML will accommodate applicants with disabilities.

For more information on our Accessibility Program please refer to our Accessibility Policy

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