Customer Service Representative
1 week ago
LOCATION: Uxbridge, Ont.
Full Time
**Position Overview**:
**Are you outgoing and customer-focused? Do you enjoy working with the public? Do you crave a meaningful career and embrace change? If you answered yes to these questions, working for a Desjardins Agent may be the career for you**
Desjardins is the largest cooperative financial group in Canada, and one of the largest employers in the country.Everyday is an adventure and you will be there to help your community and clients achieve their goals and protect their families with tailored solutions that are unique to their individual needs.
Your role with a Desjardins Agent is crucial to Desjardins success as our clients are at the heart of everything we do. You'll support clients for all of their insurance needs, through inbound and outbound calls, digital channels.An opportunity for you to grow, learn and lead, you'll be supported in your professional development and encouraged to grow a rewarding, succesful career with us.
**Responsibilities**
- Establish customer relationships and follow up with customers, as needed.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Act as a process/product expert to play a key role in addressing customer concerns should they arrive and, be accountable for problem solving and/or raising matters to the appropriate people.
**Job Requirements**:
- Professionalism and attention to detail.
- Ability to multitask.
- Strong communication and verbal skills.
- Ability to work in a fast paced environment.
- Active and responsible team member
- Excellent interpersonal skills
- Ability to take orders.
- Strong organizational and prioritization abilities.
- Ability to communicate with managers.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Are passionate, engaging and have a desire to consistently and compassionately deliver superior customer experience
- Property & Casualty license **OTL** (preferred/must be able to obtain)
**Qualifications**:
- High school diploma.
- 2 years of experience doing office work.
- Knowledge of financial documents.
- Ability to use computer software and ease with communication technology.
- Experience with operations/ customer service.
- Proactive in problem-solving
- Continuous desire to improve.
Competitive compensation package with salary, vacation and personal days, benefits.
- These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees._
- These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees._
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