Supervisor, Undergraduate Studies Administration

**Job Type**:
Employee

**Duration in Months**(for fixed-term jobs):
N/A

**Job Family**:
Academic Administration

**# of Open Positions**:
1

**Faculty/Service - Department**:
Undergraduate Studies, Faculty of Science

**Campus**:
Main Campus

**Union Affiliation**:
SSUO

**Date Posted (YYYY/MM/DD)**:
2025/09/25

**Applications must be received**BEFORE**(YYYY/MM/DD)**:
2025/10/06

**Hours per week**:
35

**Salary Grade**:
SSUO Grade 11

**Salary Range**:
$90,987.00 - $114,932.00

About the Faculty of Science:
Welcome to the Faculty of Science, a great place to learn, to explore, to question, to discover — opening your mind and pushing boundaries. It’s an exciting time to be part of a rewarding career in life sciences, natural sciences and mathematics. You will have access to world-class facilities, including our Science, Technology, Engineering and Mathematics (STEM) Complex, our extensive Biosciences Complex and our cutting-edge Advanced Research Complex, that are the envy of many universities. We have strong links with a multitude of government and private research centres, providing countless opportunities and experiences.

We have become a true centre of excellence, earning recognition across Canada and abroad for our prowess in teaching and in our laboratories, where our researchers are addressing some of the most important and relevant scientific questions of our time. Our past is a testimonial to our passion, so will be our future. Will you be part of it?

**Position Purpose**
Reporting to the Senior Manager, Academic Administration, the incumbent supervises, co-ordinates and plans all activities related to student services and academic operations while ensuring that work at the Office of Undergraduate Programs runs smoothly. Develops, plans and carries out strategies needed to ensure that processes and activities are tailored to student needs. Ensures that frontline services are effectively delivered to offer our clients a top-quality student experience. Serves as an expert on matters related to uoCampus, Talisma, QLess, Xtender and other computer tools.

**In this role, your responsibilities will include**:

- Provides expert advice on procedures and processes relating to academic advisement and implementation of mechanisms to ensure service quality as well as student satisfaction in the Faculty.
- Implements the standardized processes needed for updating admission files and advanced standing; program changes, course selection and quotas; scheduling courses and exams, and exam conflicts; entering final grades; managing exchange programs; evaluating teaching and courses; correcting lists and producing statistics needed for proper planning of course offerings and enrolment and other tasks.
- Prepares reports of varying complexity at the request of the manager, undergraduate studies administration, and/or the Office of the Dean to assist in planning and decision-making. Collects, analyzes and summarizes the requested data.
- Serves on committees and maintains a peer network to share information that could help improve University policies and procedures as well as academic processes related to the duties of the position.
- Hires and supervises staff under own responsibility in accordance with University policies, including overseeing performance management, resource planning, setting of team objectives and preparation of employees’ training and development plans. Ensures that team members are accountable for their work performance, to attain and maintain high standards for the office’s work.

**What you will bring**:

- Undergraduate degree in a related field, or an equivalent combination of education and experience
- Five years of relevant experience in a similar position.
- Three years of supervisory experience.
- In-depth knowledge of academic programs at the secondary school, college and undergraduate levels (structures, curriculums, regulations)
- In-depth knowledge of university and faculty regulations
- Experience in project management and in setting priorities
- Experience in problem-solving
- Experience in researching, analyzing and producing data and statistical reports
- Experience in managing human resources, teams and conflict
- Experience in providing customer service and assistance in an academic environment
- Ability to work well under pressure and organize a team’s work to meet strict deadlines (strong organizational skills)
- Strong skills in using computer systems and the software needed to perform the duties of the position
- Strong critical thinking and analytical skills
- Leadership skills and strong interpersonal skills
- Availability to work flexible hours (evenings and weekends) during busy periods
- Bilingualism (French and English) — spoken and written

LI-Onsite

**Key Competencies at uOttawa**:
Here are the required competencies for all or our employees at uOttawa:
**Planning**:Organize in time a series of actions or events in order to realize an objective or a project. Pl