Supervisor, Academic Administration

**Job Type**:
Employee

**Duration in Months**(for fixed-term jobs):
N/A

**Job Family**:
Academic Administration

**# of Open Positions**:
1

**Faculty/Service - Department**:
Undergraduate Studies Office, Faculty of Engineering

**Campus**:
Main Campus

**Union Affiliation**:
SSUO

**Date Posted (YYYY/MM/DD)**:
2025/09/25

**Applications must be received**BEFORE**(YYYY/MM/DD)**:
2025/10/06

**Hours per week**:
35

**Salary Grade**:
SSUO Grade 11

**Salary Range**:
$90,987.00 - $114,932.00

About the Faculty of Engineering
The Faculty of Engineering strives to provide a learning environment that promotes excellence and innovation, ethical practice and responsibility towards society. Our workplace will challenge, energize and motivate you to be your very best while providing opportunities for career growth and professional development. Our work makes a world of difference in the lives of our students, who will become the next generation of leaders and change makers of our society. Our dynamic community is dedicated to building innovations that will not only help the advancement of technology, but solutions that will revolutionize the industry. We look forward to making the future TOGETHER
- We operate in a hybrid environment, with three days per week on campus.

**Position purpose**:
Plans, organizes, monitors and evaluates the Graduate Studies Office academic and administrative processes in order to offer front-line services, provide information and manage files related to all aspects of graduate studies from recruitment to graduation, including admission, thesis evaluations and scheduling. Develop and implement work methods to improve staff performance and the quality of services provided.

**In this role, your responsibilities will include**:
1. Evaluate the operational impact of changes to administrative procedures, academic regulations and academic programs on the Graduate Studies Office and academic units. Provide recommendations on changes needed to improve the quality and effectiveness of academic services to the academic administrator.

3. Manage the operational process for admissions. Generate offers of admission and admission scholarships (contracts between the student and the University) and ensure content of offers meets Faculty and University standards.

4. Manage the Faculty’s operational processes related to academic progress, such evaluation of master’s and PhD theses, course and exam schedules, registration, course evaluations, graduation and assessment of academic performance (progress reports).

6. Take part in the improvement process for academic IT systems and developing and improving tools (such as CRM, Curriculum Manager, Portal, Web Xtender, uoCampus) in order to improve operational efficiency. Authorize computer accounts for Faculty staff. Act as first point of contact for reporting problems with computer systems.

7. Take part in the staff hiring process at the Graduate Studies Office; contribute to staff training and supervising and to establishing performance objects for staff in accordance with University standards and policies. Ensure academic processes are followed and achieve desired outcome. Advise academic administrator of any issues or problematic situations.

**What you will bring**:

- Knowledge of management principles normally acquired through university education, or equivalent experience
- Knowledge of graduate programs and Faculty and University regulations
- Experience managing academic operations (registration, admissions, scholarships, etc.)
- Experience in human resource management
- Experience in project management
- Customer service experience, specifically in the context of academic advising
- Interpersonal communication and problem-solving skills
- Strong organizational skills; ability to work under pressure, in a team and meet firm deadlines
- Experience in complex administrative writing in both official languages Bilingualism - French and English (spoken and written)

LI-Hybrid

**Key Competencies at uOttawa**:
Here are the required competencies for all or our employees at uOttawa:
**Planning**:Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
**Initiative**:Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
**Client Service Orientation**:Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
**Teamwork and Cooperation**:Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

**Note: if this is a union position**:The hiring process will be governed by