Temporary Inside Sales Representative

**Temporary Inside Sales Representative - Ontario**

**About Atrium Innovations**

Atrium Innovations has been a recognized innovative leader in the development, manufacturing, and commercialization of science-based natural health supplements for over 20 years. The company’s mission is to be a global leader in vitamins, minerals and supplements, offering a range of professionally developed, comprehensively formulated, and/or ‘free-from’ solutions through specialty retail, healthcare professional, and e-commerce channels. Atrium Innovations brands in Canada include Genestra BrandsTM, Garden of LifeTM, Sisu®, Pure Encapsulations®, TrophicTM, Wild Rose®, Douglas Laboratories®, UNDA, KLEAN Athlete®, and Wobenzym®.

**Nestlé Health Science** is an innovative company engaged in advancing the role of nutritional therapy to improve the management of health for consumers, patients and our partners in healthcare. Our intent is to bring forward nutritional therapies that have proven clinical and health economic value and improve the quality of people’s lives. We will support your personal growth with a people-focused culture and a flexible and diverse working environment. We are a globally recognized leader in the field of nutrition science, and have over 5000 employees around the world. Come join the Nestlé Health Science family and experience exciting opportunities

Responsible for managing and servicing existing health care practitioner and pharmacy relationships as well as seeking new opportunities for our Professional/Retail brands in an assigned territory.

**JOB SUMMARY**

Reporting to the Inside Sales Manager, the Inside Sales Representative is responsible for the management of their assigned territory and ensures that individual sales goals and objectives are achieved as well as supporting all Education and Tradeshow events.

**ESSENTIAL JOB FUNCTIONS**:

- Perform daily pre-call planning
- Identify new sales opportunities (i.e. product lines that are not being sold to clients, featured products) for existing accounts and execute accordingly
- Identify declining client trends with intention to mitigate further decline
- Provide product and protocol information as determined by specific client needs to support all atrium brands
- Conduct structured product information sessions with clients
- Conduct outbound calls ensuring that appropriate customer call frequency and customer reach is maintained in accordance with specific territory segmentation
- Accurate and complete logging of all tasks and activities in SalesForce
- Consistently employ consultative sales skills when promoting products
- Develop relationships, provide support and consultative product recommendations with New Accounts
- Qualify new leads for conversion to New Accounts
- Provide feedback to the Inside Sales Manger regarding customer concerns, objections and trends
- Respond to customer enquiries, concerns and messages in a timely fashion.
- Fully support Atrium’s Brands Continuing Education and Webinar initiatives:

- Promote and secure registrations for scheduled Pro Webinars
- Attend Tradeshows within Canada
- Attend webinars for professional development as well as providing support to clients
- Attend and participate in all ISR meetings as well as product training sessions when required
- Develop personal product knowledge on a consistent and on-going basis by attending all product training sessions and CME events as required
- Interact and communicate with all other departments to ensure all clients’ needs are not just met, but are exceeded
- Provide assistance to team-mates and colleagues as required

**CRITICAL GOOD MANUFACTURING PRACTICES RESPONSIBLITIES**:

- Receive and document each product complaint using section A of the product complaint report (CSP-001 Appendix A) and immediately forward to Quality Assurance & Regulatory Affairs department
- Provide support in the notification of applicable accounts in the event of a product recall

**COMPETENCIES**:

- Excellent product knowledge
- Ability to communicate effectively both verbally and in writing
- Interpersonal communication proficiency
- Consultative sales skills
- Strong relationship building abilities
- Excellent telephone communication skills
- Ability to work independently, prioritize activities and multi-task
- Desire and ability to work in a team environment
- Self-management and personal pro-activeness
- Detail-oriented

**EDUCATION**:

- High School/Post-Secondary Education or equivalent work experience

**EXPERIENCE**:

- 3+ years in a customer service/inside sales environment
- A background in health and wellness, nutrition, or supplements is an assest
- Atrium Innovations is an equal opportunity employer and is committed to fair employment practices in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any time during the recruitment process, please let u